Lost connection every time I play

[Blumio]

Hi together,

I lost everytime I play CoD the connection to the router via LAN. Both PCs are connected vis LAN and lost the connection about 3 minutes. Like the router doing a reboot. Today it was after 3-4 hours gametime and sometimes it is after 1 hour. 
Also what I noticed is that my gaming PC dont have the connection to the internet after starting for 3 sec or something like that. I always got the error that afterburner cannot connect to the update Server because of missing internetconnection.

Iam on latest Version 4.0.236

 

thanks for support

 

BR 

Manu

[Netduma Fraser]

Is it just the gaming that's disconnecting or the device or other devices? Do you see anything blocked on the Geo-Filter when this happens?

[Blumio]

Hi @Netduma Fraser no the whole pc lost the connection. Both PCs are connected via LAN. Today it happen again with my workin laptop and it is connected via WIFI. This happen the first time

[Netduma Fraser]

Can you provide the logs from the troubleshooting page on the router when it happens please? 

[Blumio]

Will do thanks a lot

[Munz01]

@Netduma Fraserhappened to me few times today. Randomly netduma loses lan connection. 

[Netduma Fraser]

12 hours ago, Munz01 said:

@Netduma Fraserhappened to me few times today. Randomly netduma loses lan connection. 

Does it recover itself, do you need to reboot etc? Is there any pattern with device or internet usage as to when it happened?

[Munz01]

1. Main EE router never resets

2. Netduma ethernet cable loses connection 

3. Comes back automatically but takes a while 

4. I’ve only seen it happen when I play Call Of Duty /WZ

5. it happens less often when I have steady ping off

[Netduma Fraser]

How have you set the EE hub to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Set a reserved IP for your gaming device on the router then reboot, wait 4 minutes and see if it happens again please

[Munz01]

1. Netduma set on DMZ 

2. EE router does not have modem or bridge mode

3. Already have ip reserved for my gaming device 

[Netduma Fraser]

All we can tell from the logs is that it has crashed, if you could download the full log the next time we may be able to tell more

[Blumio]

Hi Fraser today I got the same problem which I described above. System logs are attached

R3_2024-08-23T23_24_12.390Z_logs.txt

[Netduma Fraser]

Could you try this firmware? https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=420716 it may not work but worth a try

[Blumio]

Hello  so the firmware doesnt help. It makes it worst. Geofencing doesnt work like before. Often I connect and reconnect to a server this the whole time.

Any ideas ?

[Netduma Fraser]

Go up to the properly posted firmware in Early Access which is more up to date. The team are still actively looking into the issue as well.

[Blumio]

Other Issue. Now I got the Info that not every feature is loaded correctly. Logs attached

 

logs_start.txt

[Netduma Fraser]

Could you provide a screenshot of what you're seeing please?

[Blumio]

are you seen this correct?

[Netduma Fraser]

All I'm seeing is a black image?

[Blumio]

Now its better. This is the info I got

[Netduma Fraser]

Great thanks, do try the new firmware in Early Access we posted today but otherwise if you click continue anyway can you get past that screen?

[Blumio]

Sometimes it works but most time not..... 

 

Failed to load minimum required components.

[Netduma Fraser]

Can you save the logs when it happens please?

[Blumio]

Hi sorry for the late response. Attached the logs. I have it every day. But 95% after a round in warzone never at the round....

timestamp: at 00:30 am

Problem on latest firmware and 4.0.179 

R3_2025-01-27T23_34_36.363Z_logs.txt

[Netduma Fraser]

In Settings > DHCP > Add Rules > Select Device > Save. Do that for the gaming device and see if it continues please.