Ongoing Issue with Order #47528 – Immediate Assistance Required

[Marcelo Xavier]

Good day,

I am writing to express my deep frustration with the ongoing issues concerning my Order #47528 for a Netduma R3 router, placed on July 16th. As of today, July 25th, I have not received my order.

The initial shipment encountered a delay at Stanford Le Hope, United Kingdom, due to a missing commercial invoice. UPS reported: “A missing commercial invoice is causing a delay. We are currently waiting for information from the sender.” Consequently, my order was returned to the sender on July 22nd.

A replacement Netduma R3 was sent on July 23rd, but it is now facing the same issue: “A missing commercial invoice is causing a delay. We are currently waiting for information from the sender.” This indicates that the same problem is recurring.

I have communicated with Mr. Fraser, who informed me that the distributor was instructed to provide the invoice to UPS. However, it has been two days since I last received a response from him, and my shipment remains held up due to the missing invoice.

Could someone please assist in resolving this issue immediately? This repeated problem is causing significant frustration and inconvenience.

Thank you for your prompt attention to this matter.

 

Marcelo Xavier

[Order #47528]

[Netduma Fraser]

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