Bright11 Posted July 16, 2024 Share Posted July 16, 2024 Hey all! New here and new to netduma. Not sure if the best place to ask but I ordered an R3 this morning but never received any kind of confirmation email from them. Is this typical? Thanks in advance! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 16, 2024 Administrators Share Posted July 16, 2024 Always best to email us [email protected] for any order enquiries but you should have one in your spam/junk folder if it's not in your inbox, do you see it there? Link to comment Share on other sites More sharing options...
Bright11 Posted July 16, 2024 Author Share Posted July 16, 2024 Fraser, You’re totally right it was sent to junk, didn’t even think to look there. Appreciate you! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
mplsmichael Posted July 17, 2024 Share Posted July 17, 2024 Haha good luck on receiving that Duma. I keep getting the runaround every time I send an email about shipping. Link to comment Share on other sites More sharing options...
Bright11 Posted July 17, 2024 Author Share Posted July 17, 2024 Really? That’s not great to hear. What issues are you having, just hasn’t shipped yet? Link to comment Share on other sites More sharing options...
mplsmichael Posted July 17, 2024 Share Posted July 17, 2024 The old Netgear XR450 died so I ordered the R3 with expedited shipping on 7/8/24 and all I've gotten so far is label created. Link to comment Share on other sites More sharing options...
mplsmichael Posted July 17, 2024 Share Posted July 17, 2024 Link to comment Share on other sites More sharing options...
Bright11 Posted July 17, 2024 Author Share Posted July 17, 2024 Man that’s tough I’m sorry. Hopefully they can give you an explanation. I just checked mine and ups has the package and it’s working through the system. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 18, 2024 Administrators Share Posted July 18, 2024 On 7/17/2024 at 1:03 AM, mplsmichael said: Haha good luck on receiving that Duma. I keep getting the runaround every time I send an email about shipping. You've not got the run-around, I mentioned to you that we've moved to using a distributor recently and we're looking into it, once I know what has happened I'll send you an email. Link to comment Share on other sites More sharing options...
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