trixr1907 Posted July 16 Author Share Posted July 16 Unfortunately, the problem still exists, despite changes. Extremely annoying, just on Sunday in the middle of the 2nd half of the European Championship final another disconnect. The current situation is that even after a manual restart you have to hope that it connects. If the team can't find a fault, is it perhaps the hardware itself? Are there any observations as to whether, for example, people who ordered earlier are more likely to be affected? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 16 Administrators Share Posted July 16 44 minutes ago, trixr1907 said: Unfortunately, the problem still exists, despite changes. Extremely annoying, just on Sunday in the middle of the 2nd half of the European Championship final another disconnect. The current situation is that even after a manual restart you have to hope that it connects. If the team can't find a fault, is it perhaps the hardware itself? Are there any observations as to whether, for example, people who ordered earlier are more likely to be affected? No correlation there that I can see, I don't think it's hardware specifically, it's just been hard to diagnose as the logs aren't revealing as much as we need. You've seen the topic we posted so hopefully we can get access for you or someone else over the coming days to watch it as it happens. Link to comment Share on other sites More sharing options...
trixr1907 Posted July 31 Author Share Posted July 31 when will be fixed this problem? i have still the issue that disconnects in every evening. I believe that this problem has not only occurred since this firmware update, but has always been present. It's nice to have an R3 with its features, which all work for me, but it's annoying that it keeps disconnecting. Lately, it's not just the disconnects, but after a restart, it's a matter of chance whether it connects at all. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1 Administrators Share Posted August 1 16 hours ago, trixr1907 said: when will be fixed this problem? i have still the issue that disconnects in every evening. I believe that this problem has not only occurred since this firmware update, but has always been present. It's nice to have an R3 with its features, which all work for me, but it's annoying that it keeps disconnecting. Lately, it's not just the disconnects, but after a restart, it's a matter of chance whether it connects at all. You can't really put an ETA on a complex issue like this, if you want to help the devs do post in that topic I mentioned Link to comment Share on other sites More sharing options...
trixr1907 Posted August 6 Author Share Posted August 6 I have added 5 screenshots from my HomeAssistant which show that there are repeated disconnects at similar times. Unfortunately, I do not have the complete log from before the disconnect. I don't have much time to search the forum, but is this a known issue or is it unique to me? I have tried many methods to find the error on my end, but without success. It would be helpful to know if this is a general problem and how far the team is in resolving it. Are they still investigating the cause or have they made progress? Would remote control help the team in my case, given that the disconnects happen at these specific times? I assume they might also be off work in the evenings. I would appreciate an update on the current status, the reasons behind this issue, etc. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6 Administrators Share Posted August 6 Yes it is a known issue, I believe you've seen the topic/have access to it in Early Access. So far things we have found in common with people experiencing it are: Using a network switch Using a long ethernet cable Downloading a large file If any of those apply and if you're able to counteract them it may resolve the issue. We don't know for sure what is causing it yet but the team are making good progress. Link to comment Share on other sites More sharing options...
trixr1907 Posted August 6 Author Share Posted August 6 Okay, thank you very much. Yes, I don't use a switch, only recently a home server which is connected after the router. The cable from the TAE socket to the modem and the cable from the modem to the R3 are both 2m or less. The last point is most likely to occur; I remember when I once had a download around this time. I've also observed this when I turned on my IPTV box or even just the phone's Wi-Fi during this time period. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 8 Administrators Share Posted August 8 Thanks for the info, the team are treating this as a priority so I'm sure it'll be resolved soon. Feel free to post in that disconnect topic if needed! Link to comment Share on other sites More sharing options...
trixr1907 Posted September 8 Author Share Posted September 8 Hello, i still have every day this fucking disconnects. When will be this fixed.I simply cannot understand how this problem can still not have been solved in almost a year. In addition, for a few days now, every restart has been a lottery to connect to the Internet. In the past, it usually worked after the first restart. Now it sometimes takes 5 restarts or even more Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 8 Administrators Share Posted September 8 I'm not sure it's been that long that people have had the issue but I share your sentiment that it's taken too long but it is a complex issue but it shouldn't be much longer Link to comment Share on other sites More sharing options...
modM84 Posted September 9 Share Posted September 9 I preorder the R3 and use it from Day 1 and yes, I have Disconnects from this Day... my Question is, is this Problem really possible to fix with an Update or did you just shifting Time? After so many Updates and no Solution, this is just frustrating... Link to comment Share on other sites More sharing options...
trixr1907 Posted September 9 Author Share Posted September 9 as i said, i haven't just had the problem for 2 months (which is a long time) but for almost the whole year. i can't remember if it was like this at the time of release, because in the beginning i didn't mind restarting the router quickly Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 9 Administrators Share Posted September 9 It's not a hardware issue, it will be resolvable, we've posted a firmware just today that may fix this: https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=422537 Link to comment Share on other sites More sharing options...
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