trixr1907 Posted June 11 Share Posted June 11 Ich habe den R3 seit Release und egal welche Firmware ich getestet habe, es gibt immer wieder mal disconnects. Aktuell nutze ich die .147 Firmware die läuft noch am besten. Manchmal ist es nur das WLAN welches nicht funktioniert, manchmal aber auch das LAN. Ich bin sehr geduldig, aber nach über einem halben Jahr wurde dieses Problem mit keiner Firmware gefixt. Ich habe auch immer alle Schritte befolgt, mit FW Upload, Hardreset, Reboot. Wenn er läuft bin ich sehr zufrieden, mit Features habe ich kaum Probleme. Aber die Disconnects und WLAN Probleme nerven echt langsam, auch wenn es nur 1 oder 2x am Tag ist. Leider ist in dem Log nicht die Uhrzeit vom Disconnect dabei, der DC war gegen 21:39/40 Oft habe ich auch Disconnects zwischen 20 und 22 Uhr, Mein DSL ist aber voll inordnung, keine Abbrüche oder Zwangstrennungen. Ich hoffe das sich das Problem iwann mal ändern lässt. Es ist nämlich mühselig nach jedem HW-Reset alle Smart-Home Geräte neu zu verbinden. R3_2024-06-11T20_06_51.835Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 11 Administrators Share Posted June 11 Providing logs for older firmware won't be very helpful, we'd need it on newer firmware as that will be the basis for new firmware going forward. If you could upgrade and then if it happens again please provide the upgrade. Also if you're happy to provide remote access for when it happens again we can take a look. Link to comment Share on other sites More sharing options...
trixr1907 Posted June 12 Author Share Posted June 12 17 hours ago, Netduma Fraser said: Die Bereitstellung von Protokollen für ältere Firmware ist nicht sehr hilfreich. Wir benötigen sie für neuere Firmware, da diese die Grundlage für künftige neue Firmware sein wird. Wenn Sie ein Upgrade durchführen könnten, stellen Sie das Upgrade bitte bereit, falls es erneut auftritt. Wenn Sie außerdem gerne Fernzugriff gewähren, können wir uns das Problem ansehen, falls es erneut auftritt. ok i have upgraded to the newest firmware from the dashboard, or should i upgrade the firmware from the beta section? i also have activated the remote control, do u need any more data to have access to it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 13 Administrators Share Posted June 13 No you don't need to upgrade any further or do anything else, just please provide the logs when the issue happens next on this firmware. I would suggest doing a factory reset if you haven't already to see if that helps stabilize things. Link to comment Share on other sites More sharing options...
trixr1907 Posted June 13 Author Share Posted June 13 A few minutes ago I had another disconnect. I saved the log shortly afterwards, the DC was around 16:09/10. Internet only works again after a manual reboot. I have already installed the latest FW. Perhaps a fault can be identified. R3_2024-06-13T14_13_43.069Z_logs.txt R3_2024-06-13T14_12_25.002Z_logs.txt Link to comment Share on other sites More sharing options...
trixr1907 Posted June 13 Author Share Posted June 13 strange, now my PC (LAN) has lost the internet connection but wifi is still working. here is the log R3_2024-06-13T14_33_35.115Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 13 Administrators Share Posted June 13 That's great thank you, I will pass this on Link to comment Share on other sites More sharing options...
trixr1907 Posted June 15 Author Share Posted June 15 hi, i have 2 days ago upgrade the firmware from my dsl modem (dreytek vigor 165) end configurate in the full bridge mode (with disabled vlan and dhcp).before i dont know it was correctly setup by me. so i set it correct in R3 after update to newest FW and factory reset (set vlan tag 7 and correct ppoe data). At first time i was tought the problem was solved, but few minutes ago it was the same problem with the disconnect than before. this issue is after 20h or 22h at the mostly time. i have 2 logs saved, the first one R3_2024-06-15T20_29_47.802Z_logs.txt few seconds after the DC and the second one R3_2024-06-15T20_31_55.019Z_logs.txt 2-3min after the issue. this screenshot is taken after the first reboot. after second reboot the R3 i have access to the internet. Its so annoying, because i watch the football europe cup via IPTV and when the disconnect comes im freaking out. i hope realy that this problem getting fast to resolved. i can also say that this is no device problem, when DC every device is affected. my remote access is still activated. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15 Administrators Share Posted June 15 Thank you for this I will pass it on - does it reconnect when that happens? If you press retry or continue anyway can you get into the interface? Link to comment Share on other sites More sharing options...
Fairypusher Posted June 15 Share Posted June 15 Well i have the 165 too i can post my Settings for Telekom 🙂 Vlan and MTU and only modem. But PPPOE only work for me if you make a factory reset an druing Setup you choose PPPOE. trixr1907 1 Link to comment Share on other sites More sharing options...
trixr1907 Posted June 15 Author Share Posted June 15 28 minutes ago, Netduma Fraser said: Thank you for this I will pass it on - does it reconnect when that happens? If you press retry or continue anyway can you get into the interface? retry effects no internet - after reboot with continue was successfull login+connected Link to comment Share on other sites More sharing options...
trixr1907 Posted June 15 Author Share Posted June 15 Vor 20 Minuten sagte Fairypusher: Nun, ich habe auch die 165, ich kann meine Einstellungen für Telekom posten🙂 VLAN und MTU und nur Modem. Aber PPPOE funktioniert bei mir nur, wenn Sie einen Werksreset durchführen und während des Setups PPPOE auswählen. Wäre gut, hast du den Vigor im Bridge oder FullBridge Mode? Vorher hatte ich das Modem im Bridge Mode und nur dort das VLAN (7) eingestellt. Jetzt ist das Modem im Full-Bridge Mode (VLAN+DHCP deaktiviert) mit VDSL only Einstellungen. Die richtige und neuste FW ist auf Vigor installiert. PPPoe Einwahl habe ich schon immer nur im R3 eingegeben. Ich glauber aber inzwischen das es nicht das Problem mit VLAN ist, kenne mich da aber auch nicht so genau aus. Btw besitze VDSL 250 von o2 Link to comment Share on other sites More sharing options...
trixr1907 Posted June 15 Author Share Posted June 15 my setup at time of the screens(modem) R3 was not connected Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15 Administrators Share Posted June 15 1 hour ago, trixr1907 said: retry effects no internet - after reboot with continue was successfull login+connected It wouldn't affect the internet but does it let you into the interface if you pressed those buttons? Disable IPv6 in LAN/WAN and see if the disconnects become less frequent. Link to comment Share on other sites More sharing options...
trixr1907 Posted June 16 Author Share Posted June 16 (edited) 23 hours ago, Netduma Fraser said: It wouldn't affect the internet but does it let you into the interface if you pressed those buttons? Disable IPv6 in LAN/WAN and see if the disconnects become less frequent. Retry led to loading error, after a restart continued to the dashboard + internet worked then i deactivated ipv6 (WAN+LAN) and it worked wonderfully afterwards ...but only until just now, when I had another disconnect. when i tried to access the interface this screen appeared after 5-6 min still nothing happened... i tried the same on the phone, both via the app and the mobile browser - both failed. then i did a reboot, after that i got this screen again after clicking continue i had access to the interface again, but no internet connection. only after the 2nd manual reboot did both work again (interface+inet connect) i'll add 3 more logs, the first one R3_2024-06-16T21_38_29.557Z_logs.txt directly after the disconnect, the second one R3_2024-06-16T21_39_30.532Z_logs.txt a few minutes after the DC and the last one R3_2024-06-16T21_40_38.745Z_logs.txt after the successful second reboot /e: I still have remote access active. it is running now, but as i said only after the 2 manual restarts. tomorrow is a new day and i think it will happen again Edited June 16 by trixr1907 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 16 Administrators Share Posted June 16 Thanks a lot for the logs and remove access, I'll pass this on to the team to look into tomorrow Link to comment Share on other sites More sharing options...
trixr1907 Posted June 17 Author Share Posted June 17 Today i Had 2 more disconnects... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 18 Administrators Share Posted June 18 Is there anything specific you can think of that happens at the time, e.g. a particular device is connected, specific internet traffic etc? Link to comment Share on other sites More sharing options...
trixr1907 Posted June 18 Author Share Posted June 18 3 hours ago, Netduma Fraser said: Is there anything specific you can think of that happens at the time, e.g. a particular device is connected, specific internet traffic etc? no, im living alone and it often happens when i look iptv, play games or whatever. yesterday it was one disconnect in the midday which is rarely at this time. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 18 Administrators Share Posted June 18 Could you disable SmartBOOST fully and see if it continues please? Link to comment Share on other sites More sharing options...
trixr1907 Posted June 18 Author Share Posted June 18 38 minutes ago, Netduma Fraser said: Could you disable SmartBOOST fully and see if it continues please? ok, today i have no disconnects. i will disable it when the old problem comes again Netduma Fraser 1 Link to comment Share on other sites More sharing options...
trixr1907 Posted June 30 Author Share Posted June 30 hello, i haven't been in touch for a while, but the problems are still there. i also used your tip, but it didn't help. have you received any feedback from the team in the meantime? i'm attaching a log from this morning R3_2024-06-30T09_05_51.888Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 30 Administrators Share Posted June 30 Are you using a switch by any chance? That's the leading theory at the moment of why it is happening Link to comment Share on other sites More sharing options...
trixr1907 Posted July 1 Author Share Posted July 1 On 6/30/2024 at 7:02 PM, Netduma Fraser said: Are you using a switch by any chance? That's the leading theory at the moment of why it is happening no im using no switch, simple setup Modem (Dreytek Vigor165) in bridge mode -> R3 What makes you think that? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 1 Administrators Share Posted July 1 We've identified a pattern of people having the issue using a switch - perhaps that's just one cause then. Could you take the Vigor out of bridge and have it handle PPPoE instead of the R3 and then see if that stops it please? Link to comment Share on other sites More sharing options...
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