Can't pair nanoleaf shapes with new R3

[Orbxtal]

Good morning, since getting my new R3, I haven't been able to pair my Nanoleafs. I split the wifi bands and I am trying to connect them on the 2.4GHz. Never had issues before with other routers, I even tested with the modem/router from my isp and it connected instantly. From what I've seen online, airtime fairness can cause issues to pair nanoleafs. I don't know if it's enabled or not by default (I wish we had more advanced settings available) or if it's potentially a different setting causing the issue.

[Darkatek7]

Same issue

[Orbxtal]

7 minutes ago, Darkatek7 said:

Same issue

Good to know I'm not alone, hopefully they can fix it easily 👌

[Netduma Fraser]

Presumably you're using a phone with an app to get them connected? If so have your phone on the 5GHz and then see if it works. I think it should be fixed in the next version if its the issue I think it is.

[Orbxtal]

2 hours ago, Netduma Fraser said:

Presumably you're using a phone with an app to get them connected? If so have your phone on the 5GHz and then see if it works. I think it should be fixed in the next version if its the issue I think it is.

Thats worked, thank you!

[Darkatek7]

@Netduma Fraser are we ever gonna get a new Firmware Version?

[Netduma Fraser]

6 hours ago, Darkatek7 said:

@Netduma Fraser are we ever gonna get a new Firmware Version?

Yes you will and this issue is fixed in it