Netduma R2 - Cannot factory reset using button

[Mohit Sharrma]

Hi Team,

I followed the article https://support.netduma.com/support/solutions/articles/16000129962-how-to-factory-reset-your-dumaos-powered-router to hard reset my Netduma R2, but it never seems to work, no default SSIDs are presented and LAN does not work. I even gave it more time than the article recommends.
Also, when it does reset, do the LEDs give and indication, cuz for me the power let does not flash, it does not go dark, it is always on the whole time i kept the reset button pressed.
Note that i accidentally disabled DHCP and that is why I need to hard reset it

[Netduma Fraser]

The power won't flash but the others will. Do this instead and then you can gain access to the router:

Set a static IP on the PC with the following details

IP address: 192.168.77.100

Subnet Mask: 255.255.255.0

Default gateway: 192.168.77.1

DNS: 192.168.77.1

If you're not sure how to do this, you can check this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows then try accessing 192.168.77.1 please and see if it works.

[Mohit Sharrma]

Hi Fraser, Thanks for the response

I tried it another time, this time I did not let go of the reset button for 3 mins, released it, went away for a bite, came back and it was indeed reset with the Default SSID broadcasting.
So the issue stands resolved.

Altought, i would recommend that a visual indication in the LED when a reset is successfully registered would be a nice feature. Most routers have it

[Netduma Fraser]

Glad you got it sorted, thanks for the suggestion!

[Mikesessions]

Hi 

 

I’ve just bought and r2 second hand and I’ve booted it up and neither of 2.4 or 5 light are lighting up and I’ve held reset button in and it doesn’t seem to do anything 

[Netduma Fraser]

23 hours ago, Mikesessions said:

Hi 

 

I’ve just bought and r2 second hand and I’ve booted it up and neither of 2.4 or 5 light are lighting up and I’ve held reset button in and it doesn’t seem to do anything 

Are you able to access the router via ethernet? If so then disable WiFi, apply, reboot the router, wait 4 minutes, enable WiFi, apply, reboot the router, wait 4 minutes then see if it works. If it's just the lights but the actual WiFi works then don't worry about it. If its the actual wifi and it still doesn't work then I'd suggest returning it.

[Mikesessions]

Hi, i don’t have a laptop with Ethernet port but i had it plugged into Xbox and it wouldn’t connect when searching the ip address. I changed power supply as the one provided was under powered and still no WiFi lights come on and can’t find it when searching for it on my phone. 

[dubNinja]

8 hours ago, Mikesessions said:

Hi, i don’t have a laptop with Ethernet port but i had it plugged into Xbox and it wouldn’t connect when searching the ip address. I changed power supply as the one provided was under powered and still no WiFi lights come on and can’t find it when searching for it on my phone. 

its Bricked! have the same issue with mine!

[dubNinja]

[Netduma Fraser]

23 hours ago, Mikesessions said:

Hi, i don’t have a laptop with Ethernet port but i had it plugged into Xbox and it wouldn’t connect when searching the ip address. I changed power supply as the one provided was under powered and still no WiFi lights come on and can’t find it when searching for it on my phone. 

It's likely they factory reset the router before sending so you will need to complete the Setup Wizard before you can get internet, if you don't have the ability to do so via ethernet and the WiFi isn't appearing then there isn't much you can do, I would suggest returning it

15 hours ago, dubNinja said:

its Bricked! have the same issue with mine!

That's not the same issue, when you click continue anyway you should get to the interface where you can then factory reset.

[Mikesessions]

I’m running DumaOS 4.0.258 on a Netduma R2 behind a Vodafone Power Hub.

Vodafone provides working IPv4 and IPv6 when my Xbox is connected directly.

With the R2 connected behind Vodafone:

• R2 WAN receives IPv4: 192.168.1.174
• IPv6 is enabled on both WAN and LAN.
• R2 WAN only displays an IPv4 address.
• Xbox receives IPv4 but no IPv6.

Does DumaOS 4.0.258 support DHCPv6 prefix delegation or IPv6 passthrough when the R2 is connected behind another router?