XR500 Connection Drops

[m0ngr3ll]

Hello,

 

  I’ve had my XR500 roughly 4 years now, the past few months I’ve noticed the internet will just cut out at random times, usually every other day. I’m with Sky, full fibre, I know it’s not a case of Sky going down as I’ve checked their Broadband status and it’s all fine and a restart of the router (either by the power or rebooting through the app) has everything working again. Obviously not ideal halfway through games. 
 

 Any suggestions? Thank you

[Netduma Fraser]

In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if that stops the disconnects.

[m0ngr3ll]

On 3/18/2024 at 4:20 PM, Netduma Fraser said:

In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if that stops the disconnects.

Thanks Fraser, did as you said but unfortunately the connection dropped again yesterday and required another reboot to start working properly. 
 

I forgot to mention just in case, when this happens, all lights on the router are showing white to indicate an active connection and internet, the only way we know it’s not working is when it stops working, but a reboot always gets things back up and running

[Netduma Fraser]

If you could grab the logs from the System Information page when it happens please I can take a look and see what the issue may be

[mormor659]

Try to turn off QoS and see if the drops are gone?

[m0ngr3ll]

On 3/23/2024 at 6:44 PM, Netduma Fraser said:

If you could grab the logs from the System Information page when it happens please I can take a look and see what the issue may be

Just realised I may have grabbed the wrong log, copied the Monitoring log rather than the System Info one. I'll still paste it, see if it leads to anything, if it happens again I'll update with the right log this time.

 

[admin login] from source 192.168.1.9, Tuesday, March 26, 2024 16:37:38
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:36:34
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:36:34
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:36:34
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:33:06
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:33:06
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:33:06
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:32:53
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:32:53
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:32:53
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:32:51
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:32:51
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:32:51
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:32:49
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:32:49
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:32:49
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:28:58
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:28:58
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:28:58
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:28:47
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:28:47
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:28:47
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:28:47
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:28:47
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:28:47
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:28:41
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:28:41
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 16:28:41
[DumaOS] RPC call 'toggle_telemetry' exception '?:0: attempt to call method 'close' (a nil value) -> stack traceback: ^I?: in f,
[DumaOS] RPC call 'toggle_telemetry' exception '?:0: attempt to call method 'close' (a nil value) -> stack traceback: ^I?: in f,
[DumaOS] RPC call 'toggle_telemetry' exception '?:0: attempt to call method 'close' (a nil value) -> stack traceback: ^I?: in f,
[DumaOS] RPC call 'toggle_telemetry' exception '?:0: attempt to call method 'close' (a nil value) -> stack traceback: ^I?: in f,
[DumaOS] RPC call 'toggle_telemetry' exception '?:0: attempt to call method 'close' (a nil value) -> stack traceback: ^I?: in f,
[DumaOS] RPC call 'toggle_telemetry' exception '?:0: attempt to call method 'close' (a nil value) -> stack traceback: ^I?: in f,
[DumaOS] RPC call 'ping_opt_results' exception 'ERROR: Nonexistant remote procedure 'ping_opt_results' stack traceback: ^I?: i,
[DumaOS] RPC call 'ping_opt_results' exception 'ERROR: Nonexistant remote procedure 'ping_opt_results' stack traceback: ^I?: i,
[DumaOS] RPC call 'ping_opt_results' exception 'ERROR: Nonexistant remote procedure 'ping_opt_results' stack traceback: ^I?: i,
[DumaOS] RPC call 'ping_opt_results' exception 'ERROR: Nonexistant remote procedure 'ping_opt_results' stack traceback: ^I?: i,
[DumaOS] RPC call 'ping_opt_results' exception 'ERROR: Nonexistant remote procedure 'ping_opt_results' stack traceback: ^I?: i,
[DumaOS] RPC call 'get_gaming_types' exception 'ERROR: Nonexistant remote procedure 'get_gaming_types' stack traceback: ^I?: i,
[DumaOS] RPC call 'ping_opt_results' exception 'ERROR: Nonexistant remote procedure 'ping_opt_results' stack traceback: ^I?: i,
[admin login] from source 2a02:c7c:302d:5800:2c46:a9d:7d12:e15, Tuesday, March 26, 2024 16:26:49
[DumaOS] The selected theme does not exist: 'default', Tuesday, March 26, 2024 16:26:37
[DumaOS] Theme path does match manifest 'default', Tuesday, March 26, 2024 16:26:37
[DumaOS] Cloudsync Themes result 'false','All mirrors are down', Tuesday, March 26, 2024 16:26:37
[DumaOS] Cloudsync DPI result 'nil','failed to sync', Tuesday, March 26, 2024 16:26:34
[DumaOS] Cloudsync DPI 'skipping mirror', Tuesday, March 26, 2024 16:26:34
[DumaOS] Cloudsync DPI 'HTTP sync failed', Tuesday, March 26, 2024 16:26:34
[DumaOS] HTTP download failed with code 'host or service not provided, or not known', Tuesday, March 26, 2024 16:26:34
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:25:39
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:25:39
[DHCP IP: 192.168.1.33] to MAC address c2:81:dd:8d:1c:ac, Tuesday, March 26, 2024 16:25:39
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 16:25:37
[DumaOS] DHCP new event., Tuesday, March 26, 2024 16:25:37
[DHCP IP: 192.168.1.33] to MAC address c2:81:dd:8d:1c:ac, Tuesday, March 26, 2024 16:25:37
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 15:55:03
[DumaOS] DHCP new event., Tuesday, March 26, 2024 15:55:03
[DHCP IP: 192.168.1.3] to MAC address 38:fc:98:86:10:82, Tuesday, March 26, 2024 15:55:03
[DoS Attack: SYN/ACK Scan] from source: 104.83.3.66, port 80, Tuesday, March 26, 2024 15:50:30
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 15:49:56
[DumaOS] DHCP new event., Tuesday, March 26, 2024 15:49:56
[DHCP IP: 192.168.1.4] to MAC address 0c:70:43:1a:b9:17, Tuesday, March 26, 2024 15:49:56
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 15:46:22
[DumaOS] DHCP new event., Tuesday, March 26, 2024 15:46:22
[DHCP IP: 192.168.1.13] to MAC address 14:c1:4e:18:06:a7, Tuesday, March 26, 2024 15:46:22
[DoS Attack: SYN/ACK Scan] from source: 192.99.69.164, port 420, Tuesday, March 26, 2024 15:31:33
[Internet connected] IP address: 90.221.46.209, Tuesday, March 26, 2024 15:25:47
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 15:21:08
[DumaOS] DHCP new event., Tuesday, March 26, 2024 15:21:08
[DHCP IP: 192.168.1.5] to MAC address 34:3e:a4:71:ba:4d, Tuesday, March 26, 2024 15:21:08
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 15:20:27
[DumaOS] DHCP new event., Tuesday, March 26, 2024 15:20:27
[DHCP IP: 192.168.1.10] to MAC address 22:23:f6:e4:1c:6a, Tuesday, March 26, 2024 15:20:27
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 14:56:32
[DumaOS] DHCP new event., Tuesday, March 26, 2024 14:56:32
[DHCP IP: 192.168.1.3] to MAC address 38:fc:98:86:10:82, Tuesday, March 26, 2024 14:56:32
[Internet connected] IP address: 90.221.46.209, Tuesday, March 26, 2024 14:55:46
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 14:49:56
[DumaOS] DHCP new event., Tuesday, March 26, 2024 14:49:56
[DHCP IP: 192.168.1.33] to MAC address c2:81:dd:8d:1c:ac, Tuesday, March 26, 2024 14:49:56
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 14:49:53
[DumaOS] DHCP new event., Tuesday, March 26, 2024 14:49:53
[DHCP IP: 192.168.1.33] to MAC address c2:81:dd:8d:1c:ac, Tuesday, March 26, 2024 14:49:53
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 14:38:24
[DumaOS] DHCP new event., Tuesday, March 26, 2024 14:38:24
[DHCP IP: 192.168.1.25] to MAC address 78:45:61:a3:e3:fe, Tuesday, March 26, 2024 14:38:24
[Internet connected] IP address: 90.221.46.209, Tuesday, March 26, 2024 14:25:47
[UPnP set event: add_nat_rule] from source 192.168.1.4, Tuesday, March 26, 2024 14:09:11
[UPnP set event: add_nat_rule] from source 192.168.1.4, Tuesday, March 26, 2024 14:09:10
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 14:09:07
[DumaOS] DHCP new event., Tuesday, March 26, 2024 14:09:07
[DHCP IP: 192.168.1.4] to MAC address 0c:70:43:1a:b9:17, Tuesday, March 26, 2024 14:09:07
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 14:09:04
[DumaOS] DHCP new event., Tuesday, March 26, 2024 14:09:04
[DHCP IP: 192.168.1.18] to MAC address bc:5c:17:32:80:44, Tuesday, March 26, 2024 14:09:04
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 14:08:40
[DumaOS] DHCP new event., Tuesday, March 26, 2024 14:08:40
[DHCP IP: 192.168.1.16] to MAC address 20:1f:3b:3a:98:3a, Tuesday, March 26, 2024 14:08:40
[Internet connected] IP address: 90.221.46.209, Tuesday, March 26, 2024 13:55:46
[DumaOS] DHCP lease change., Tuesday, March 26, 2024 13:31:00
[DumaOS] DHCP new event., Tuesday, March 26, 2024 13:31:00
[DHCP IP: 192.168.1.4] to MAC address 0c:70:43:1a:b9:17, Tuesday, March 26, 2024 13:31:00
[Internet connected] IP address: 90.221.46.209, Tuesday, March 26, 2024 13:25:46
[DoS Attack: RST Scan] from source: 103.149.240.86, port 4801, Tuesday, March 26, 2024 13:21:59

 

[Netduma Fraser]

It definitely seems to be the issue for the workaround I gave you so assuming you've set all the static IPs, disable DHCP entirely and see if that helps please

[m0ngr3ll]

58 minutes ago, Netduma Fraser said:

It definitely seems to be the issue for the workaround I gave you so assuming you've set all the static IPs, disable DHCP entirely and see if that helps please

Gave it a go, rebooted, but 10 minutes later and there was still no internet on any devices other than the PC which has an ethernet connection. Just to confirm I'm not doing it wrong, disabling DHCP is just unchecking, "Use router as DHCP server" right? Attached a screen of the DHCP range as well

[Netduma Fraser]

That's correct yes, there are quite a few unknowns though, in Device Manager remove all offline devices and make sure the ones with names do have an IP/check them against the IPs on the devices with DHCP enabled first