RMA

[Achill19a]

Hi. How do we return the R3? Issues I am encountering, like many other users:

1. Ping has increased by 7-15ms (yes, ping stabilizer is off) - this is in-game ping, specifically MW3. Any combination of settings will not lower the ping to what it was used ISP default gateway, which was between 8-12ms.

2. Router features sometimes work, sometimes don't. Including: ping optimizer and geo filter.

 

Thanks

[Netduma Fraser]

You'd need to email us [email protected] for this.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode 

Are ALL devices connected to the R3? How have you setup the Geo-Filter and Congestion Control?

[Achill19a]

7 minutes ago, Netduma Fraser said:

You'd need to email us [email protected] for this.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode 

Are ALL devices connected to the R3? How have you setup the Geo-Filter and Congestion Control?

Hey Fraser. I've tried all of the troubleshooting methods listed in the forums. My modem is in bridge mode, not outputting wifi signal.

I have seen multiple threads on this - the base ping just shoots up on the R3 as compared to other routers. I don't want to go through the dog and pony, just want to return. I'll send an email to that address, thanks for providing.

 

[Netduma Fraser]

I'd check what firmware you're on, if you're not on .41 then that's likely why and upgrading will resolve it

[Achill19a]

I'm on the latest firmware.

[Netduma Fraser]

Before you email I would double check the terms at netduma.com/terms as you may not want to troubleshoot but may be required for your return