No WiFi working

[Rizzo777]

Please can someone from netduma get back to me please as this has been like it for days now I think it because of the 41 firmware any fixes ?

[Netduma Fraser]

Have you factory reset and so the password has changed but you're connecting with the old password?

[Rizzo777]

1 minute ago, Netduma Fraser said:

Have you factory reset and so the password has changed but you're connecting with the old password?

Iv factory reset twice now and it works OK at first but then all of a sudden everything in the house looses connection. And iv used the same password the r3 shows up but it just keeps saying connecting.

[Netduma Fraser]

While connected via ethernet, disable WiFi entirely from WiFi settings, reboot the router from the interface, wait 4 minutes, access, enable WiFi, apply, reboot from the interface, wait 4 minutes then see if it's more stable from then on.

[Rizzo777]

On 2/8/2024 at 5:48 PM, Netduma Fraser said:

While connected via ethernet, disable WiFi entirely from WiFi settings, reboot the router from the interface, wait 4 minutes, access, enable WiFi, apply, reboot from the interface, wait 4 minutes then see if it's more stable from then on.

Didn't work my WiFi has stopped working again so I'm uploading the .23 firmware as I'm having to factory reset my router ever single day. 

[Netduma Fraser]

Has it been a lot more stable since downgrading?

[Rizzo777]

1 hour ago, Netduma Fraser said:

Has it been a lot more stable since downgrading?

Yeah its been better I'll just have to wait until the next firmware to upgrade. 41 seemed to have played better while gaming though any time frame on a working ping optimizer?

[Rizzo777]

Just now, Rizzo777 said:

Yeah its been better I'll just have to wait until the next firmware to upgrade. 41 seemed to have played better while gaming though any time frame on a working ping optimizer? I get a good few ping spike on this firmware though like shoots all the way upto 600-700.

 

[Netduma Fraser]

We're still working on fixes so it'll keep being improved, probably some improvements to it in the next one

[kevwhite]

I'm getting similar - since the upgrade to .41 some wifi devices like my blink doorbell wont connect to it - tried splitting to 2.4 and 5ghz but still wont. 

Blink have sent me a replacement device as I thought it was that but even the replacement isn't connecting.

Will downgrade to .23 at the moment.

Fraser if you need any logs let me know and I can grab some for you

[Netduma Fraser]

Try connecting it to the guest WiFi then use you phone on the normal WiFi and see if that works. Pretty sure it's the issue we know about

[Rizzo777]

19 minutes ago, Netduma Fraser said:

Try connecting it to the guest WiFi then use you phone on the normal WiFi and see if that works. Pretty sure it's the issue we know about

Any timescale on the next firmware please as this .23 just isn't it the .41 was the gameplay and hit reg felt better on the .41 its just the wifi that was the problem. This .23 isn't very good tbh. The lag spike are horrendous on it hope its sooner rather then later.

[kevwhite]

Just an update - downgraded to .23.. then upgraded to .41 and factory reset and it's now working.

 

Will monitor and see how it goes.

[Netduma Fraser]

54 minutes ago, Rizzo777 said:

Any timescale on the next firmware please as this .23 just isn't it the .41 was the gameplay and hit reg felt better on the .41 its just the wifi that was the problem. This .23 isn't very good tbh. The lag spike are horrendous on it hope its sooner rather then later.

Maybe try the above. Generally downgrading firmware you will get a worse experience as it has less experiences. We're not giving out any ETAs on firmware anymore.

26 minutes ago, kevwhite said:

Just an update - downgraded to .23.. then upgraded to .41 and factory reset and it's now working.

 

Will monitor and see how it goes.

Great to hear that, thanks for the update.

[Rizzo777]

On 2/9/2024 at 11:52 PM, Netduma Fraser said:

Maybe try the above. Generally downgrading firmware you will get a worse experience as it has less experiences. We're not giving out any ETAs on firmware anymore.

Great to hear that, thanks for the update.

Is there any chance a could get the next firmware as soon as its out for testing please fraser as this .23 is horrible its just all over the place and obviously I'm having WiFi issues with the .41.

[Netduma Fraser]

50 minutes ago, Rizzo777 said:

Is there any chance a could get the next firmware as soon as its out for testing please fraser as this .23 is horrible its just all over the place and obviously I'm having WiFi issues with the .41.

Once it's available we'll make it public to those who want to try it before it gets pushed to routers

[ryekye]

33 minutes ago, Netduma Fraser said:

Once it's available we'll make it public to those who want to try it before it gets pushed to routers

I can't wait I'm definitely wanting to test it

[ChrisG82]

On 2/10/2024 at 12:25 AM, kevwhite said:

Just an update - downgraded to .23.. then upgraded to .41 and factory reset and it's now working.

 

Will monitor and see how it goes.

That sounds very interesting. I got my R3 with the .21 firmware and immediately upgraded to .41. At the moment there are problems that various devices are not reachable if they are on the same frequency. For example, the printer uses the 5 GHz network and the iPad also uses the 5 GHz network. The printer is then not recognised by the iPad. Or the TV use 5 GHz and the iPhone with the Control App use 5 GHZ to. The Controll App is not reaching the TV. When the iPhone switch to 2,4 GHz then all works normal.

@kevwhite
How is it currently working for you after the downgrade and upgrade? Did you have such problems to?

[kevwhite]

6 minutes ago, ChrisG82 said:

That sounds very interesting. I got my R3 with the .21 firmware and immediately upgraded to .41. At the moment there are problems that various devices are not reachable if they are on the same frequency. For example, the printer uses the 5 GHz network and the iPad also uses the 5 GHz network. The printer is then not recognised by the iPad. Or the TV use 5 GHz and the iPhone with the Control App use 5 GHZ to. The Controll App is not reaching the TV. When the iPhone switch to 2,4 GHz then all works normal.

@kevwhite
How is it currently working for you after the downgrade and upgrade? Did you have such problems to?

After downgrade / wipe / upgrade I've been fine.

 

I had those same issues you mention where my blink doorbell stopped connecting too but since my changes it's working.

[ChrisG82]

@kevwhite

Thanks for ur fast response. I will try it. (but first i will try without the Wipe)…

 

EDIT:

Unfortunately, it seems I wasn't so lucky. But as already announced, I didn't do a factory reset either. Could you please check which network your doorbell is connected to and which network the device you are using to access the doorbell is connected to? Are they both connected to the same network? So 2.4 or 5 GHz? You should be able to see this in the device overview.

Edited February 12, 2024 by ChrisG82