r3 wan light not lighting up

[artful40]

the new firmware has a fault  41  after a while the wan light goes off and no network  i degrade it to 21 it works fine 

[Netduma Fraser]

Could you provide the log from when that happens please?

[artful40]

R3_2024-02-03T07_46_40.050Z_logs.txt

[Netduma Fraser]

Thank you, I'll pass that onto the team to have a look at. In the meantime what is the model of the modem/router the R3 is connected to? How often are you noticing this happen? Is the R3 using DHCP, PPPoE or VLAN?

[artful40]

dchp commmtiy fibre techcolour 3000mbs

[Netduma Fraser]

Is that a modem/router or a pure modem? Can you set a static WAN IP on the modem for the R3 for example?