artful40 Posted February 3 Share Posted February 3 the new firmware has a fault 41 after a while the wan light goes off and no network i degrade it to 21 it works fine Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3 Administrators Share Posted February 3 Could you provide the log from when that happens please? Link to comment Share on other sites More sharing options...
artful40 Posted February 3 Author Share Posted February 3 R3_2024-02-03T07_46_40.050Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3 Administrators Share Posted February 3 Thank you, I'll pass that onto the team to have a look at. In the meantime what is the model of the modem/router the R3 is connected to? How often are you noticing this happen? Is the R3 using DHCP, PPPoE or VLAN? Link to comment Share on other sites More sharing options...
artful40 Posted February 3 Author Share Posted February 3 dchp commmtiy fibre techcolour 3000mbs Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3 Administrators Share Posted February 3 Is that a modem/router or a pure modem? Can you set a static WAN IP on the modem for the R3 for example? Link to comment Share on other sites More sharing options...
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