Heatmap Issue

[Freshjive]

not populating any games, I did the update...factory reset as speed test is not working, then cleared my browser cache...any ideas?

[Netduma Fraser]

Right click the page, then go to Inspect (Element), on the window that appears click on the Network tab. Then click the checkbox to disable cache. Then click and hold the browser refresh button, and click Empty Cache and Hard Reload. Then see if it loads correctly please.

[Freshjive]

5 hours ago, Netduma Fraser said:

Right click the page, then go to Inspect (Element), on the window that appears click on the Network tab. Then click the checkbox to disable cache. Then click and hold the browser refresh button, and click Empty Cache and Hard Reload. Then see if it loads correctly please.

Tried it all again, resyncing, reflashed the .40 firmware... still getting no games in heatmap

[Netduma Fraser]

If you use a different web browser does it work? If not if you use the DumaOS mobile app does it work then?

[Freshjive]

36 minutes ago, Netduma Fraser said:

If you use a different web browser does it work? If not if you use the DumaOS mobile app does it work then?

I tried mobile and brave, was using chrome.

[Freshjive]

Same results. Did it all again

[Freshjive]

idk, it is beyond me.

[Freshjive]

Still can use the geofilter and select games.

[Netduma Fraser]

Very odd, try reinstalling the firmware again and see if that works please

[Freshjive]

1 hour ago, Netduma Fraser said:

Very odd, try reinstalling the firmware again and see if that works please

I have reinstalled the firmware twice with a factory reset. I suspect it is a firmware install issue as the initial flash did  not go smooth.(guessing) I am kicking myself for not getting a sc of the error msg. I waited for a long time during the first flash, then when it was done, cleared the cache and refreshed the page. I did have the R3 freeze up and had to hard reset it. I am using openDNS.

[Netduma Fraser]

Give the router a reboot, then attempt to upgrade again please, close the tab, wait 4 minutes then come back to it and see if it works

[Freshjive]

10 hours ago, Netduma Fraser said:

Give the router a reboot, then attempt to upgrade again please, close the tab, wait 4 minutes then come back to it and see if it works

Tried that, then went back to .23 and same thing...but this all may be my isp...idk

[Freshjive]

Having lots of issues now. Internet just cust out for 2 min... hard reboot about 6 times in the last 24 hrs.

 

[Netduma Fraser]

It's unlikely to be the ISP, thank you for the logs, I'll pass that on and the team can take a look.

[Freshjive]

It is working now, I did nothing. I am on .41 now though. 

[Netduma Fraser]

Ah that's great to hear, thanks for the update!