Unst4ble Posted June 4 Share Posted June 4 I did that and the signal on some devices is poor and actually the devices are not far away Link to comment Share on other sites More sharing options...
Unst4ble Posted June 4 Share Posted June 4 I do a speedtest on my phone before with the default router I got 700/40 and now I get 380/35 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 4 Administrators Share Posted June 4 23 minutes ago, Unst4ble said: I do a speedtest on my phone before with the default router I got 700/40 and now I get 380/35 Thank you for the report, would you be willing to enable remote access so the team could potentially remote in tomorrow to take a look? Link to comment Share on other sites More sharing options...
Unst4ble Posted June 4 Share Posted June 4 Sure, what time? + Maybe I don’t know how to work the geo filter but I select a filter to my console and the game connect me to host outside of filter Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 4 Administrators Share Posted June 4 1 hour ago, Unst4ble said: Sure, what time? + Maybe I don’t know how to work the geo filter but I select a filter to my console and the game connect me to host outside of filter Disable IPv6 in LAN/WAN then ensure remote support is enabled. As long as it is enabled they can connect at any time, they don't need you to be there. They may need frontend access, in which case they will communicate with you and want to conduct a session over AnyDesk, so if you download that ahead of tomorrow that would be much appreciated just in case it is needed. For the Geo-Filter: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. Link to comment Share on other sites More sharing options...
Unst4ble Posted June 4 Share Posted June 4 I understand, I will activate remote access let me know if they need to access to Anydesk tomorrow Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 4 Administrators Share Posted June 4 Great thank you! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 4 Administrators Share Posted June 4 Just to ensure we can gain access when needed if you could: Ensure the R3 is in the DMZ on your ISP modem/router or the ISP modem/router is in modem/bridge mode Disable IPv6 in WAN/LAN on the R3 Enable remote support on the R3 Post back here when you've done that The team can then remote in at any time, no need for you to be present. Link to comment Share on other sites More sharing options...
Unst4ble Posted June 5 Share Posted June 5 You can explain me how I can ensure the R3 is in DMZ or how I can do that?, sorry if the question don’t have sense, I don’t have any knowledge of that Link to comment Share on other sites More sharing options...
Unst4ble Posted June 5 Share Posted June 5 I already disable the IPv6 in WLAN/LAN and I turn on the remote access Link to comment Share on other sites More sharing options...
Unst4ble Posted June 5 Share Posted June 5 You can let me know when they access to my router and what is wrong with it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 6 Administrators Share Posted June 6 Copy the WAN IP from the WAN Settings page on the R3, then access your ISP modem/router, find the DMZ option and paste it in there. Please let us know once you've done that. Also in the meantime, if you change the WiFi width to 80 do you get better speeds or range? Link to comment Share on other sites More sharing options...
Unst4ble Posted June 7 Share Posted June 7 So I need to connect R3 to the spectrum router, not R3 directly to the modem? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 7 Administrators Share Posted June 7 No you don't need to do that, if it's connected direct to a pure modem (it has no WiFi) then you can ignore that point Link to comment Share on other sites More sharing options...
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