Update DumaOS

[liluziflirtttt]

That didn't work, I unplugged the ethernet cable for 30sec and waited 2 minutes. Unable to access the interface

[Netduma Fraser]

Are you enabling/disabling SmartBOOST a lot? What settings have you changed from a reset for example? Does it happen after changing an option ever?

[liluziflirtttt]

No, I just play with Geo-filter for CoD 

[Netduma Fraser]

Could you try disabling SmartBOOST fully - on the page click  and go to settings then disable and see if it still occurs after that please?

[liluziflirtttt]

Okay, I disabled SmartBOOST fully, I'll check back in a couple of hours to see if the issue persists, thank you

[Netduma Fraser]

Great thank you, will be very keen to hear if this is the cause

[liluziflirtttt]

Sorry to say but it's happening again, I rebooted the router and disabled SmartBOOST. At noon I was able to access the interface, I also tried to disable the cache in inspect element and the issue persisted.

[Netduma Fraser]

11 hours ago, liluziflirtttt said:

Sorry to say but it's happening again, I rebooted the router and disabled SmartBOOST. At noon I was able to access the interface, I also tried to disable the cache in inspect element and the issue persisted.

Someone mentioned disabling IPv6 in WAN/LAN helped, could you try that please?

[liluziflirtttt]

20 hours ago, Netduma Fraser said:

Someone mentioned disabling IPv6 in WAN/LAN helped, could you try that please?

unfortunately its still happening 

[Netduma Fraser]

That's very strange, does it happen around the same time every time it happens, e.g. every 4 hours? Do you notice any pattern to settings changes/usage prior to it being inaccessible? Is it the .23 version you're on?

[liluziflirtttt]

1 minute ago, Netduma Fraser said:

That's very strange, does it happen around the same time every time it happens, e.g. every 4 hours? Do you notice any pattern to settings changes/usage prior to it being inaccessible? Is it the .23 version you're on?

Yeah, like I’m able to access the interface twice in one day then like 4-6 hours stop working and I don’t make any changes, I’m currently on version .21

[Netduma Fraser]

15 minutes ago, liluziflirtttt said:

Yeah, like I’m able to access the interface twice in one day then like 4-6 hours stop working and I don’t make any changes, I’m currently on version .21

I've sent you .23 please upgrade to that, once complete, factory reset and disable the options mentioned before and see if it still happens please

[liluziflirtttt]

On 12/29/2023 at 4:59 AM, Netduma Fraser said:

I've sent you .23 please upgrade to that, once complete, factory reset and disable the options mentioned before and see if it still happens please

unfortunately, it's still happening, Are there any settings that should be on/off in the ISP modem that you might know of?

[Netduma Fraser]

I wouldn't have thought so no, given you've disabled all the options that other people have and it started working for them, I think it must be a deeper issue for you. I think it's best we get the team to remote in and have a look when they're back. As you don't get much time when you do have access I'll let you know when they're ready so you can take the necessary steps to allow them access. I'll get back to you.

[Netduma Fraser]

For not being able to access, the team are asking:

1. While connected to the router via a Windows PC, open command prompt, type ipconfig press enter, does the 192.168.77.1 IP show for the gateway? Are devices receiving the normal 192.168.77.x IP addresses?
2. What lights are lit up on the router?
3. Is it always only a reboot that fixes the issue?