R3 sees devices offline

[jpzuppe]

R3 sees my devices but thinks they are offline. They are not. Cannot filter Xbox. It shows no data fore it. Xbox is hard wired. If I connect the wired network to any of the ports I have no internet. I have to connect the wired network directly to cable modem. This particular setup worked with the R2.   

[Netduma Fraser]

Reboot the router, wait 4 minutes then reboot the console fully and wait 2 minutes and check again, does it work correctly?

If you're using the instant on/standby mode on the Xbox this could be why, in which case a full restart should allow it to work correctly

[jpzuppe]

Doing that had no effect. Do you have any other ideas? Thanks. 

[Netduma Fraser]

Is this happening for all devices? Are they connected directly to the R3 or are you using a switch/AP with them connected etc?

[jpzuppe]

I have them behind a switch. This setup worked fine on the R2. I tried connecting the line to switch from the R3 but I lose internet. Maybe I have it connected all wrong. 

[Netduma Fraser]

It'll have to be modem > R3 > Switch. If it's a pure modem it can only have one device connected to it that it provides internet to. Is it a managed or unmanaged switch?

[jpzuppe]

It is a managed gaming switch. I will tinker with it over the next few days. Like I said before this was not an issue with the R2. If I cannot resolve this I will probably have to go back to it. 

[Netduma Fraser]

Might be some settings on there interfering with it, if so we can definitely look into that. Can you disable all functions and then see if everything appears online after a reboot?

[jpzuppe]

I will bypass it and only connect to Xbox and see how that works out. 

[jpzuppe]

It is working perfectly now. The problem was with the yellow internet cable that came with the R3. I replaced it with a new one. Everything on my network is seen properly, even those that are beyond the switches. 

[Netduma Fraser]

Ah that's brilliant to hear, thanks for the update!