DumaOS

[Meko]

Can’t seem to get on DumaOS. Tried the phone and pc and it just stays loading. 

[Netduma Fraser]

Have you previously had access and completed the Setup Wizard? Did this happen after doing anything specific?

[Meko]

1 hour ago, Netduma Fraser said:

Have you previously had access and completed the Setup Wizard? Did this happen after doing anything specific?

Yeah I had access after the setup but there’s been two times I try to access DumaOS and it just stayed loading. I have to unplug it just to regain access again. 

[Netduma Fraser]

How frequently is this happening? Do you notice any pattern with what you're doing and when it occurs?

[Meko]

It’s only happened a few times. But I haven’t noticed any pattern. Another thing is I noticed my WiFi speeds in my phone aren’t as great as the xr500. I have 1g download and upload and I’m only getting 90mbps on the xr I would get around 800mbps 

[Netduma Fraser]

Split the WiFi bands, use a WiFi analyzer (free one on Microsoft store for windows called WiFi Analyzer) to find the least congested channel for 2.4/5GHz (you'll have to connect to one, do a test, identify the channel for the band, connect to the other then do the same) to find the least congested channels and change to those, also experiment with the widths and that will help with speeds.

Let us know if that issue happens again please.