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Downloads on Xbox Not Working


therealzome
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I feel like I’ve tried every combination of settings on/off, the router is still cutting off my hard wired Xbox from internet when downloading games and updates in sleep mode. 

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He wasn't able to connect, just to double check:

  1. ISP modem/router in modem/bridge mode or R3 in its DMZ
  2. IPv6 enabled in LAN/WAN
  3. Disable IPv6 on the ISP router just in case that's affecting it
  4. Remote support enabled on R3
  5. Has your public IP changed?
  6. Is it just ISP modem/router > R3 or is there any other devices such as a switch, extender etc between the two?
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On 1/19/2024 at 10:39 AM, Netduma Fraser said:

He wasn't able to connect, just to double check:

  1. ISP modem/router in modem/bridge mode or R3 in its DMZ
  2. IPv6 enabled in LAN/WAN
  3. Disable IPv6 on the ISP router just in case that's affecting it
  4. Remote support enabled on R3
  5. Has your public IP changed?
  6. Is it just ISP modem/router > R3 or is there any other devices such as a switch, extender etc between the two?

1.  I live in a large apartment building and do not have access to the ISP modem, but I think ISP modem is in bridge by default.

2. Confirmed.

3. See Number 1 above.  Don't have access to ISP modem.  Only router I use is the R3.

4. Confirmed.

5. My public IP changed.  Just DM'd you the new one.

6. Yes, just ISP modem -> R3.  No switch or extender between.

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38 minutes ago, therealzome said:

1.  I live in a large apartment building and do not have access to the ISP modem, but I think ISP modem is in bridge by default.

2. Confirmed.

3. See Number 1 above.  Don't have access to ISP modem.  Only router I use is the R3.

4. Confirmed.

5. My public IP changed.  Just DM'd you the new one.

6. Yes, just ISP modem -> R3.  No switch or extender between.

Sorry I meant IPv6 in LAN/WAN should be disabled. If you don't have access to the modem it won't be in bridge mode as that could only be done to one device but it would explain why we can't connect. Let me know once you've disabled IPv6 and we'll try again.

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23 minutes ago, therealzome said:

Still having this issue on 4.0.40. Xbox loses internet connection when a game is downloading to the console in sleep mode. Only fix is restarting the router. 

Yeah it's not been fixed in that one, will come in one of the next ones

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  • 3 months later...

thanks. i’m not sure why it’s an issue only with the r3 on my xbox. if i put my ps5 in sleep mode with a download in progress, it won’t lose internet connection. i’ve tried switching lan ports too, that’s not the issue. 

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