therealzome Posted January 18 Author Share Posted January 18 I PM you. Confirming router is ready for service, IPV6 disabled and remote access enabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 18 Administrators Share Posted January 18 Thanks, I've passed that on to Anas, will keep you posted Link to comment Share on other sites More sharing options...
therealzome Posted January 19 Author Share Posted January 19 I feel like I’ve tried every combination of settings on/off, the router is still cutting off my hard wired Xbox from internet when downloading games and updates in sleep mode. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 19 Administrators Share Posted January 19 I'm just checking in with Anas to see if he has time to connect today Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 19 Administrators Share Posted January 19 He wasn't able to connect, just to double check: ISP modem/router in modem/bridge mode or R3 in its DMZ IPv6 enabled in LAN/WAN Disable IPv6 on the ISP router just in case that's affecting it Remote support enabled on R3 Has your public IP changed? Is it just ISP modem/router > R3 or is there any other devices such as a switch, extender etc between the two? Link to comment Share on other sites More sharing options...
therealzome Posted January 22 Author Share Posted January 22 On 1/19/2024 at 10:39 AM, Netduma Fraser said: He wasn't able to connect, just to double check: ISP modem/router in modem/bridge mode or R3 in its DMZ IPv6 enabled in LAN/WAN Disable IPv6 on the ISP router just in case that's affecting it Remote support enabled on R3 Has your public IP changed? Is it just ISP modem/router > R3 or is there any other devices such as a switch, extender etc between the two? 1. I live in a large apartment building and do not have access to the ISP modem, but I think ISP modem is in bridge by default. 2. Confirmed. 3. See Number 1 above. Don't have access to ISP modem. Only router I use is the R3. 4. Confirmed. 5. My public IP changed. Just DM'd you the new one. 6. Yes, just ISP modem -> R3. No switch or extender between. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 22 Administrators Share Posted January 22 38 minutes ago, therealzome said: 1. I live in a large apartment building and do not have access to the ISP modem, but I think ISP modem is in bridge by default. 2. Confirmed. 3. See Number 1 above. Don't have access to ISP modem. Only router I use is the R3. 4. Confirmed. 5. My public IP changed. Just DM'd you the new one. 6. Yes, just ISP modem -> R3. No switch or extender between. Sorry I meant IPv6 in LAN/WAN should be disabled. If you don't have access to the modem it won't be in bridge mode as that could only be done to one device but it would explain why we can't connect. Let me know once you've disabled IPv6 and we'll try again. Link to comment Share on other sites More sharing options...
therealzome Posted January 22 Author Share Posted January 22 Thanks. Confirming IPv6 is disabled. Link to comment Share on other sites More sharing options...
therealzome Posted January 22 Author Share Posted January 22 Apologies, resetting my router changed my public IP again. Just DM'd you my new IP. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
therealzome Posted January 28 Author Share Posted January 28 Still having this issue on 4.0.40. Xbox loses internet connection when a game is downloading to the console in sleep mode. Only fix is restarting the router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28 Administrators Share Posted January 28 23 minutes ago, therealzome said: Still having this issue on 4.0.40. Xbox loses internet connection when a game is downloading to the console in sleep mode. Only fix is restarting the router. Yeah it's not been fixed in that one, will come in one of the next ones Link to comment Share on other sites More sharing options...
therealzome Posted May 26 Author Share Posted May 26 Still having this issue even in the latest beta firmware. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 26 Administrators Share Posted May 26 Thanks for the report, I'll make sure the team are aware it's still an issue Link to comment Share on other sites More sharing options...
therealzome Posted May 27 Author Share Posted May 27 thanks. i’m not sure why it’s an issue only with the r3 on my xbox. if i put my ps5 in sleep mode with a download in progress, it won’t lose internet connection. i’ve tried switching lan ports too, that’s not the issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 27 Administrators Share Posted May 27 That's good to know thanks, I'm sure we'll get to the bottom of it! Link to comment Share on other sites More sharing options...
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