Downloads on Xbox Not Working

[therealzome]

I PM you. Confirming router is ready for service, IPV6 disabled and remote access enabled. 

[Netduma Fraser]

Thanks, I've passed that on to Anas, will keep you posted

[therealzome]

I feel like I’ve tried every combination of settings on/off, the router is still cutting off my hard wired Xbox from internet when downloading games and updates in sleep mode. 

[Netduma Fraser]

I'm just checking in with Anas to see if he has time to connect today

[Netduma Fraser]

He wasn't able to connect, just to double check:

1. ISP modem/router in modem/bridge mode or R3 in its DMZ
2. IPv6 enabled in LAN/WAN
3. Disable IPv6 on the ISP router just in case that's affecting it
4. Remote support enabled on R3
5. Has your public IP changed?
6. Is it just ISP modem/router > R3 or is there any other devices such as a switch, extender etc between the two?

[therealzome]

On 1/19/2024 at 10:39 AM, Netduma Fraser said:

He wasn't able to connect, just to double check:

1. ISP modem/router in modem/bridge mode or R3 in its DMZ
2. IPv6 enabled in LAN/WAN
3. Disable IPv6 on the ISP router just in case that's affecting it
4. Remote support enabled on R3
5. Has your public IP changed?
6. Is it just ISP modem/router > R3 or is there any other devices such as a switch, extender etc between the two?

1.  I live in a large apartment building and do not have access to the ISP modem, but I think ISP modem is in bridge by default.

2. Confirmed.

3. See Number 1 above.  Don't have access to ISP modem.  Only router I use is the R3.

4. Confirmed.

5. My public IP changed.  Just DM'd you the new one.

6. Yes, just ISP modem -> R3.  No switch or extender between.

[Netduma Fraser]

38 minutes ago, therealzome said:

1.  I live in a large apartment building and do not have access to the ISP modem, but I think ISP modem is in bridge by default.

2. Confirmed.

3. See Number 1 above.  Don't have access to ISP modem.  Only router I use is the R3.

4. Confirmed.

5. My public IP changed.  Just DM'd you the new one.

6. Yes, just ISP modem -> R3.  No switch or extender between.

Sorry I meant IPv6 in LAN/WAN should be disabled. If you don't have access to the modem it won't be in bridge mode as that could only be done to one device but it would explain why we can't connect. Let me know once you've disabled IPv6 and we'll try again.

[therealzome]

Thanks.  Confirming IPv6 is disabled.

[therealzome]

Apologies, resetting my router changed my public IP again.  Just DM'd you my new IP.

[therealzome]

Still having this issue on 4.0.40. Xbox loses internet connection when a game is downloading to the console in sleep mode. Only fix is restarting the router. 

[Netduma Fraser]

23 minutes ago, therealzome said:

Still having this issue on 4.0.40. Xbox loses internet connection when a game is downloading to the console in sleep mode. Only fix is restarting the router. 

Yeah it's not been fixed in that one, will come in one of the next ones

[therealzome]

Still having this issue even in the latest beta firmware. 

[Netduma Fraser]

Thanks for the report, I'll make sure the team are aware it's still an issue

[therealzome]

thanks. i’m not sure why it’s an issue only with the r3 on my xbox. if i put my ps5 in sleep mode with a download in progress, it won’t lose internet connection. i’ve tried switching lan ports too, that’s not the issue. 

[Netduma Fraser]

That's good to know thanks, I'm sure we'll get to the bottom of it!