Seb1991 Posted December 18, 2023 Author Share Posted December 18, 2023 This is getting a little frustrating now. I've described the issue a number of times, clearly it's quite complex and it seems like you're trying to fob it off. This is an issue with how my modem/ISP is not allowing the NetDuma to "host" internet. If you can't resolve, that's fine, but let's at least try address the issue itself... I'm going to request a refund if not, as the product is not working as advertised. DiGz 1 Link to comment Share on other sites More sharing options...
Seb1991 Posted December 18, 2023 Author Share Posted December 18, 2023 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2023 Administrators Share Posted December 18, 2023 I'm not trying to fob it off as that doesn't help anyone, I'd just have to come back and reply again, I'm dealing with a lot of questions at the moment and so I may misread things at times. So it's Sky Hub > R3 now right? If so reboot the Sky hub, wait 2 minutes, then reboot the R3, wait 2 minutes then check. Sounds simple but sometimes that's all it takes. Link to comment Share on other sites More sharing options...
Seb1991 Posted December 18, 2023 Author Share Posted December 18, 2023 After some more digging it looks as though there is PPPoE settings required + a VLAN ID (see below screenshot). I can input username, password and MTU, but the VLAN Id won't save. The ID. just disappears each time. Any thoughts? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2023 Administrators Share Posted December 18, 2023 You don't need to do that with the Sky Hub in the setup as it will be handling that, is that how you have it setup currently? We're looking into the VLAN ID not saving currently - another reason to stay with Sky Hub > R3 while we fix it Link to comment Share on other sites More sharing options...
Seb1991 Posted December 18, 2023 Author Share Posted December 18, 2023 5 minutes ago, Netduma Fraser said: You don't need to do that with the Sky Hub in the setup as it will be handling that, is that how you have it setup currently? We're looking into the VLAN ID not saving currently - another reason to stay with Sky Hub > R3 while we fix it So set up is as follows: - Sky Router SR204 is active and allowing devices to connect - R3 is connected to Sky Router via Ethernet - R3 has no internet, nor is it showing anything on the interface (see screenshot) - I cannot connect any devices to the R3 at all, am only able to get into the interface - The only way to access R3 interface is by connecting to the "NetDumaR3" network, but then cannot access any other websites or do anything else as there is no internet Hope this makes it clear what I'm seeing? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2023 Administrators Share Posted December 19, 2023 That makes sense thank you, the dashboard won't show anything for network data as you can't connect to the internet. Could you provide a screenshot of the network settings on the Sky Hub please? If you connect a device direct to the Sky hub does it get internet? Link to comment Share on other sites More sharing options...
Seb1991 Posted December 19, 2023 Author Share Posted December 19, 2023 Thanks. Yes, I can connect any device to Sky, as normal. Here is the screenshot of the settings: Link to comment Share on other sites More sharing options...
Seb1991 Posted December 19, 2023 Author Share Posted December 19, 2023 Also, here is a screenshot of the NetDuma connected to the SkyHub. It's the 1st one Link to comment Share on other sites More sharing options...
Gus McNasty Posted December 19, 2023 Share Posted December 19, 2023 Do you have voice service with them and are you on full fiber? If you have voice service with them then one workaround would be to place the router in the DMZ but then you would lose protection from the firewall. It’s something until you figure things out. Seb1991 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2023 Administrators Share Posted December 19, 2023 Thank you for that, are you able to disable IPv6 on the Sky Hub? If so could you do that please, reboot the hub, wait 2 minutes, reboot the R3, wait 2 minutes then check again please? Link to comment Share on other sites More sharing options...
Seb1991 Posted December 19, 2023 Author Share Posted December 19, 2023 2 hours ago, Netduma Fraser said: Thank you for that, are you able to disable IPv6 on the Sky Hub? If so could you do that please, reboot the hub, wait 2 minutes, reboot the R3, wait 2 minutes then check again please? @Netduma Fraser Thanks. Tried and that didn't work. Any further thoughts? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2023 Administrators Share Posted December 19, 2023 Could you disable DHCPv6 as well please if that didn't disable when you disabled IPv6 and try again? It's very strange devices can connect directly to it without issues which indicates there aren't any settings you need to enter into the R3 specifically, it should just work Link to comment Share on other sites More sharing options...
Seb1991 Posted December 19, 2023 Author Share Posted December 19, 2023 25 minutes ago, Netduma Fraser said: Could you disable DHCPv6 as well please if that didn't disable when you disabled IPv6 and try again? It's very strange devices can connect directly to it without issues which indicates there aren't any settings you need to enter into the R3 specifically, it should just work DHCPv6 disabled automatically when I disabled IPv6 so that's already covered. When I look at some Sky Forums, this is what I found: https://helpforum.sky.com/t5/Broadband/3rd-party-router-with-sky-Fibre-ont-box-Ireland/td-p/3848455 Do you think the ISP is blocking it somehow? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2023 Administrators Share Posted December 19, 2023 59 minutes ago, Seb1991 said: DHCPv6 disabled automatically when I disabled IPv6 so that's already covered. When I look at some Sky Forums, this is what I found: https://helpforum.sky.com/t5/Broadband/3rd-party-router-with-sky-Fibre-ont-box-Ireland/td-p/3848455 Do you think the ISP is blocking it somehow? Thanks for that, looks like they're mostly trying to replace the Sky hub which I think is what we'll have to do. I've heard from the team and there is a fix on the way for VLAN which should be ready for tomorrow if you're able to wait until then? Then I can provide the firmware to you and you should be able to bypass the Sky hub entirely. Link to comment Share on other sites More sharing options...
Seb1991 Posted December 19, 2023 Author Share Posted December 19, 2023 5 minutes ago, Netduma Fraser said: Thanks for that, looks like they're mostly trying to replace the Sky hub which I think is what we'll have to do. I've heard from the team and there is a fix on the way for VLAN which should be ready for tomorrow if you're able to wait until then? Then I can provide the firmware to you and you should be able to bypass the Sky hub entirely. Ok sounds good. I don't know how to update firmware so will need help with that (I'm on Mac only). Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2023 Administrators Share Posted December 19, 2023 16 minutes ago, Seb1991 said: Ok sounds good. I don't know how to update firmware so will need help with that (I'm on Mac only). Thanks Okay great, I'll get back to you as soon as you have it. I'll send you a physical file and then you'd upload it on the interface in Settings > Troubleshooting > Upload Firmware Link to comment Share on other sites More sharing options...
Seb1991 Posted December 20, 2023 Author Share Posted December 20, 2023 @Netduma Fraserany updates here? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2023 Administrators Share Posted December 21, 2023 13 hours ago, Seb1991 said: @Netduma Fraserany updates here? I've sent you a PM with the firmware, was holding off until it had been tested but looks good Link to comment Share on other sites More sharing options...
Seb1991 Posted December 21, 2023 Author Share Posted December 21, 2023 Thanks @Netduma Fraser, have gotten the firmware uploaded and VLAN saved. I’m now back at the point where internet is working when connecting to the R3 but can’t get into the DumaOS interface while connected to the internet… So strange. I’ve tried disabling the WiFi on the Sky router to try and force the R3 into thinking that’s the only router on the network.. that didn’t work either. I’ve tried re-setting both routers and waiting. Not sure where to go from here.. Link to comment Share on other sites More sharing options...
Seb1991 Posted December 21, 2023 Author Share Posted December 21, 2023 Just now, Seb1991 said: Thanks @Netduma Fraser, have gotten the firmware uploaded and VLAN saved. I’m now back at the point where internet is working when connecting to the R3 but can’t get into the DumaOS interface while connected to the internet… So strange. I’ve tried disabling the WiFi on the Sky router to try and force the R3 into thinking that’s the only router on the network.. that didn’t work either and I then lost internet too. I’ve tried re-setting both routers and waiting. Not sure where to go from here.. Link to comment Share on other sites More sharing options...
Seb1991 Posted December 21, 2023 Author Share Posted December 21, 2023 I'm trying to log in via the IOS app to see if that works, now it's asking me for a username and password which I have never set? I tried the default "admin" and "password" but that didn't work... Link to comment Share on other sites More sharing options...
Seb1991 Posted December 21, 2023 Author Share Posted December 21, 2023 Correction - there is NO internet coming from the R3, my laptop is just using the sky internet through the duma WiFi. My phone won’t load any pages when I’m on the R3 network… Back to square one… Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2023 Administrators Share Posted December 21, 2023 Take the Sky Hub out of the equation, hold the reset button on the back of the router for 30 seconds, release, wait 4 minutes then access. When you get to the internet section in the Setup do advanced and enter PPPoE there (I don't recall if it has VLAN there or not but if it does enter it), if you enter all that hopefully you'll have internet, if not complete the wizard and enter if in network settings. You should be able to have internet and access all the time now. Let us know how you get on. Link to comment Share on other sites More sharing options...
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