abo hima Posted December 12, 2023 Share Posted December 12, 2023 I have a NetDuma R2 and unfortunately the device does not accept ristat as well as when I put the router page off all the illuminations.. And there's no internet connection, try to reset the factory by pressing the button back for 30 seconds and not responding to me, what's the solution, please help Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 Hello, welcome to the forum! Sorry could you clarify the issue, you have no internet through the R2? Can you access the router interface? Link to comment Share on other sites More sharing options...
abo hima Posted December 13, 2023 Author Share Posted December 13, 2023 Connection is done without Internet and I cannot access the device's destination Cable has been piloted on another device, connected and available online Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please. Link to comment Share on other sites More sharing options...
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