Issues with NAS access

[Metroman]

I have a variety of issues around my NAS since I switched to the Duma R2:

1.) SFTP access from my desktop pc to NAS works, but is about 3x slower than with the former router. I have opened port 22 at the R2 with TCP & UDP and ofc have a login/pw set correctly in my FTP client (Filezilla). I've tested a variety of files and folders etc. and there's no other traffic on my NAS or my PC. Upload and Download are constant but 3x slower.

2.) I reconfigured the new IP range (192.168.77...) in my FireTV where it needs to be changed and SMB access is still activated at my NAS, login and pw are valid. Still, the FireTV is blocked when trying to access the NAS while I havent reconfigured anything there for a long time, nor did I do any updates. FireTV log says

2023-11-30 22:30:52.822 T:10360   ERROR: SMBDirectory->GetDirectory: Unable to open directory : 'smb://192.168.77.5/movies' unix_err:'1' error : 'Operation not permitted'

NAS and FireTV seem to be alright, maybe there is something to set up in the router? I can access the movies folder without any issues from my PC though by Windows explorer and \\MyServer\movies .

3.) In Duma router at Device Manager, the NAS is all the time categorized as "offline" device, even when there's FTP download or access from my computer. I've seen it just now as "online" but only for 2-3 seconds, it falls back to "offline" very quickly.

Btw: Is there a special reason the Dumas default ip range is 192.168.77.* and not 192.168.1.* ? Would it be safe to switch to another range?

Cheers!

[Netduma Fraser]

You can switch to another range if you wish to. I think it's most likely QoS interfering, if you disable it fully from the Congestion Control menu  does it all work as expected then?

[Metroman]

Not really, the SFTP download speed is now back to normal while the upload speed has not changed. The other issues persist as well.

I also noticed my Sonos speaker (also connected by LAN) shows same behaviour in the Device Manager as the NAS, also appears to be offline all the time (even when streaming music).

[Netduma Fraser]

Disable the DPI as well in that same menu, if that doesn't help disable the protection options in WAN Settings, they sometimes caused packets to be dropped, does that work?

[Metroman]

No change. I have QoS completely turned off as well as DPI. At WAN, I have Port Scan Protection and Syn Flood Protection switched off.

NAS not reachable by FireTV, SFTP Upload very slow and NAS and SONOS hopping on and off in Device Manager (they seem to prefer off though).

 

[Netduma Fraser]

Don't think there is much else that could be affecting it, make Traffic Controller rules for the NAS/affected devices and allow ALL traffic, does that allow them to work then?

[Metroman]

I have finally changed the router's IP from 192.168.77.1 to 192.168.1.1 and this partly solved at least two issues:

1.) [solved] FTP upload and download back to former speed after I switched back to 192.168.1.* . This makes ZERO sense to me.

2.) [partly solved] I reconfigured the FireTV to work with 192.168.1.* again and NAS access is working now (for the first time with the R2). I guess the cause was that Kodi (running on FireTV) has more (hidden or internal) config tables than editable by the user and it would have been working with 192.168.77.* when setting up Kodi entirely fresh. Nevertheless, operating the FireTV now is awfully slow like indexing, starting/stopping movies browsing videos etc. Any idea why?

3.) [unsolved] Sonos and NAS still being seen as 90% of the time offline in device manager, even if I'm streaming from/to these devices. Any idea where I could change that? Maybe there's something in these devices that make them appear offline to the router?

4.] [unsolved] I keep constantly getting this error (before and after IP address change) in the router's log, found in "System Information":

Tue Dec 5 13:36:40 2023 daemon.err ndhttpd[2156]: sh: net-cgi: not found
Tue Dec 5 13:36:39 2023 daemon.err ndhttpd[2156]: sh: net-cgi: not found
Tue Dec 5 13:36:39 2023 daemon.err ndhttpd[2156]: sh: net-cgi: not found
Tue Dec 5 13:36:38 2023 daemon.err ndhttpd[2156]: sh: net-cgi: not found
Tue Dec 5 13:36:38 2023 daemon.err ndhttpd[2156]: sh: net-cgi: not found
Tue Dec 5 13:36:36 2023 daemon.err ndhttpd[2156]: sh: net-cgi: not found

Is there any connection to the issues, what does this error mean and how to get rid of it?

!! One thing really needs to change with a future update of the R2: When changing the routers address (Network Settings/Network), all custom created forwarding rules were just gone. This is really bad. The router's software should change them according to the entered IP address change, e.g. from 192.168.77.12 to 192.168.1.12 or at least leave them as they are and deactivate them. I was lucky I hadn't so many, because I was still testing.

[Netduma Fraser]

There isn't really anything else that could be interfering with the traffic, did you try with the Traffic Controller rule? 

You could try disabling UPnP and port forwarding exclusively in case that isn't triggering correctly. The log often shows processes like that happening in the backend that appear like issues, you can ignore that.

[Metroman]

I might be on to something: I did not recognize the past days (because of office work only) but today I did a Ookla speed test that showed for my desktop/gaming pc (connected via PowerLine to the router) a download speed of 35 Mbps (which is fine) and an upload speed of only 0.06 Mbps, which is supposed to be 4-5 Mbps normally. Almost the same with speedtest at my handy, connected to router WLAN or by WLAN extender: Download speed about 10-12 Mbps, Upload 0.2 Mbps tops. 

DumaOS Connection Benchmark showed me 210 Mbps down and 27 Mbps up, which both are fine, meaning it's not the providers fault. Since FireTV is connected by WLAN I think this is the reason for the slow operating speed and gaming on my PC is not possible, upload speed is just too slow and games crash, freeze or show timeouts like MW3.

I think this changed after the ip address switch to 192.168.1.* , because right before that I was playing MW3 just fine.

What can I do to investigate? I have QoS and network filtering completely turned off and only fwd rules for my NAS. I've un/replugged the powerline and wlan extender and rebooted the router 2-3 times now, no change. Screenshot shows result from my desktop pc.

[Netduma Fraser]

Check the Device Manager table view, does the link speed show as 100Mbps? If so, check the PC itself, what is the link speed showing for the connection?

[Metroman]

Internet link speed is shown as "1000Mbits" while port 1 (that's where the powerlink adapter is connected to) is also shown as "1000Mbits". Strange thing is, both the powerline adapters (router and pc-side) are not showing up in the device list, their mac addresses are definitely not there. My pc (connected by these powerline adapters to the router) is listed correctly though.

Currently the network branch for my gaming pc is:

R2 -> PL1 -> PL2 -> PC

and I was wondering if it would improve things generally when setting up like

Former router (also Wifi 5) -> PL1 -> PL2 -> R2 -> PC

so that the R2 is directly connected to my PC and can measure and operate with a more realistic connection (from my PCs point of view). That's not really what I had in mind when buying the R2 but in that case I could disable Wifi completely and there would be no other devices connected to the R2 except my gaming PC. Would that be advisable and make things better or maybe even worse?

[Netduma Fraser]

I'm generally not a fan of powerline adapters as I feel they cause more instability than the benefits they provide - it all depends on the quality of the wiring in your home. If you could I'd suggest trying without them though I appreciate it may not be a simple task. 

That's worth a try though QoS will not work as effectively.

[Metroman]

I get it but atm I have to deal with powerline, because this house is for rent and otherwise it would require a 50m+ cable through the house what my fiance would definitely dislike^^. I tried WLAN before but though I used a high quality Wifi 5 repeater and a WIfi 6 PCI card with external antennas, the speed and ping were much worse and unreliable than powerline. Usually it's fine but - sad to say - since using the R2 there's trouble.

I'll try the "Former router (also Wifi 5) -> PL1 -> PL2 -> R2 -> PC" setup and will report back.