way2fast900rr Posted November 28, 2023 Share Posted November 28, 2023 1. Firmware update will not apply. 2. With Ping assist and Geo filter I randomly get in to 120ms lobbies. 3. Multiple resets/Hard resets/ Reset with holding the reset button for 30 seconds. 4. Every time the R2 loses power it factory resets the router. Noticed this about a month ago where when I lost power to the house. The internet would not come back up. Found that the R2 had factory reset and I needed to reset up the Wifi. Support is enabled currently on the router. Any other information thats needed I can provide. Thanks, Mike Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2023 Administrators Share Posted November 28, 2023 What happens when you try to update? Put Ping Assist to 0 so you guarantee the servers just within your radius. Make your changes then reboot the router from the interface, wait 4 minutes before accessing again, next time you lose power it should keep your settings. Link to comment Share on other sites More sharing options...
way2fast900rr Posted November 29, 2023 Author Share Posted November 29, 2023 Ping assist is now at 0. Rebooted and it factory reset again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 29, 2023 Administrators Share Posted November 29, 2023 Does a reboot from the interface reset it as well? Reboot from the interface then attempt the upgrade as fast as you can, if that doesn't work, reset then update asap Link to comment Share on other sites More sharing options...
way2fast900rr Posted November 29, 2023 Author Share Posted November 29, 2023 Does a reboot from the interface reset it as well? Reboot from interface factory resets router. Reboot from the interface then attempt the upgrade as fast as you can, if that doesn't work, reset then update asap. Tried this as well still didnt work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 29, 2023 Administrators Share Posted November 29, 2023 That is very strange, are you accessing the router using a bookmark? Copy the WAN IP from the R2 System Information page, enter that in your ISP modem/router DMZ and then on the R2 WAN Settings enable remote support then post back here from a device connected to the R2 and we can attempt to force an upgrade through tomorrow. Link to comment Share on other sites More sharing options...
way2fast900rr Posted November 30, 2023 Author Share Posted November 30, 2023 Sent PM Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 30, 2023 Administrators Share Posted November 30, 2023 What is the model of the Google router/modem? Better to continue here rather than DMs. Is it a pure modem i.e. no WiFi? Link to comment Share on other sites More sharing options...
way2fast900rr Posted December 1, 2023 Author Share Posted December 1, 2023 Yes pure Modem no WIFI. This is the info off the systems page when I log in. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 1, 2023 Administrators Share Posted December 1, 2023 Okay that's fine, have you enabled remote support and posted here from a device connected to the R2? Link to comment Share on other sites More sharing options...
way2fast900rr Posted December 2, 2023 Author Share Posted December 2, 2023 Yes remote support enabled. This PC is connected to the R2. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 2, 2023 Administrators Share Posted December 2, 2023 Great thanks, I'll get the team to try and force an upgrade through on Monday Link to comment Share on other sites More sharing options...
way2fast900rr Posted December 5, 2023 Author Share Posted December 5, 2023 Seems like no dice? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 5, 2023 Administrators Share Posted December 5, 2023 It seems that even if the update goes through it's not actually updating for some reason. We've collected some data from another user with the same issue and we'll see if we can find the cause to then allow for a successful upgrade, if you check back in a few days I should know more by then. Link to comment Share on other sites More sharing options...
way2fast900rr Posted December 6, 2023 Author Share Posted December 6, 2023 Sounds good thanks Fraser Link to comment Share on other sites More sharing options...
way2fast900rr Posted December 11, 2023 Author Share Posted December 11, 2023 Any luck with a fix? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 11, 2023 Administrators Share Posted December 11, 2023 I haven't heard back yet unfortunately but I'm chasing and I will get back to you once I hear anything Link to comment Share on other sites More sharing options...
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