Pnmrx Posted November 24, 2023 Posted November 24, 2023 Hi. I recently purchased a Netduma R2 and so far it has been great, except for the Wifi. In my settings, I can see that the Wifi is disabled, so I enable it. I can set the SSID, the password, etc. However, when I apply the changes, it is not actually saved. Navigating away and back to this screen make it look as if I never performed the previous step! Everything is gone. Few things to consider: - I cannot select any Wifi Channels or Channel Width. Personally i have the feeling that is the main culprit, but who knows? - My latest troubleshooting was pointed towards the timezone settings, since this could affect the wifi channels? I've tried different regions and daylight saving enabled/disabled. No luck - I already did a factory reset - The wifi lights on the router don't turn on. So far, I haven't seen them blink even once. - In the first use wizard, I've also tried to set the Wifi settings. I filled in all of the details and expected it to work, but it didn't. - My firmware is up-to-date - I've tried several device restarts (both my ISP modem as well as the Netduma R2) - I've tried changing the settings from different browsers, including cleared cache - All of the other functions in the router seem to work fine! Is someone able to help out?
Administrators Netduma Fraser Posted November 24, 2023 Administrators Posted November 24, 2023 Try this while connected via ethernet, disable WiFi entirely from the WiFi settings, reboot the router from the interface, wait 4 minutes, access, enable WiFi, apply, reboot from the interface, wait 4 minutes then see if they appear and if you can change the options.
Pnmrx Posted November 24, 2023 Author Posted November 24, 2023 29 minutes ago, Netduma Fraser said: Try this while connected via ethernet, disable WiFi entirely from the WiFi settings, reboot the router from the interface, wait 4 minutes, access, enable WiFi, apply, reboot from the interface, wait 4 minutes then see if they appear and if you can change the options. Thank you for your reply. I have tried this, but unfortunately it did not work. The result is the same.
Administrators Netduma Fraser Posted November 24, 2023 Administrators Posted November 24, 2023 Could you provide a screenshot of your WiFi settings page please?
Pnmrx Posted November 24, 2023 Author Posted November 24, 2023 56 minutes ago, Netduma Fraser said: Could you provide a screenshot of your WiFi settings page please? Here is how the screen looks when it loads and also when I filled in my configuration.
Administrators Netduma Fraser Posted November 24, 2023 Administrators Posted November 24, 2023 Interesting, could you sign up for Early Access please: https://forum.netduma.com/topic/39415-introducing-early-access/ then let me know once you've done that and we can get you on a newer firmware and see if that resolves it.
Pnmrx Posted November 24, 2023 Author Posted November 24, 2023 3 minutes ago, Netduma Fraser said: Interesting, could you sign up for Early Access please: https://forum.netduma.com/topic/39415-introducing-early-access/ then let me know once you've done that and we can get you on a newer firmware and see if that resolves it. Done. Will give this a try, thanks!
Administrators Netduma Fraser Posted November 24, 2023 Administrators Posted November 24, 2023 19 minutes ago, Pnmrx said: Done. Will give this a try, thanks! Added, you can find it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/ Once the upgrade has been completed would recommend a factory reset as it's quite a change from your current version. Let us know how you get on!
Pnmrx Posted November 24, 2023 Author Posted November 24, 2023 37 minutes ago, Netduma Fraser said: Added, you can find it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/ Once the upgrade has been completed would recommend a factory reset as it's quite a change from your current version. Let us know how you get on! I succesfully upgraded the firmware and did a factory reset. Unfortunately, the problem persists. This time I also tried to leave the wifi settings from the "first start"-wizard default, which meant <empty> in my case. I was unable to do so, because these fields were mandatory. Is it normally expected to have the default device wifi settings pre-filled here? If so, this might also be a clue in what is going wrong here. In any case, I followed the same steps as before, in order to set up my wifi, but the behavior remains identical to how it was on the previous firmware.
Administrators Netduma Fraser Posted November 24, 2023 Administrators Posted November 24, 2023 Yes it should be filled in, could you provide the log from the System Information page please - one without doing anything and then getting the log after changing a WiFi setting please.
Pnmrx Posted November 25, 2023 Author Posted November 25, 2023 11 hours ago, Netduma Fraser said: Yes it should be filled in, could you provide the log from the System Information page please - one without doing anything and then getting the log after changing a WiFi setting please. I don't think that any attempted changes to the wifi settings end up in my logs. I can see the same messages iterating over and over. Below you can find the snippet I just took. The part until and including 07:47:03 was idle mode. Then I did the change to the wifi settings and compared the logs, which is the part from 07:47:10 and beyond. However, it seems like it is giving me the same type of logging as before, which is the same thing over and over as far as I can read back. To me this suggests that the router is not even aware of the changes I am trying to make. Sat Nov 25 07:46:24 2023 daemon.err cli.lua[5141]: uci: Entry not found Sat Nov 25 07:46:24 2023 daemon.err cli.lua[5141]: uci: Entry not found Sat Nov 25 07:46:24 2023 daemon.err cli.lua[5141]: No such wireless device: wlan0 Sat Nov 25 07:46:24 2023 daemon.err cli.lua[5141]: No such wireless device: wlan1 Sat Nov 25 07:46:31 2023 daemon.warn odhcpd[1098]: A default route is present but there is no public prefix on lan thus we don't announce a default route! Sat Nov 25 07:46:31 2023 daemon.err odhcpd[1098]: Failed to send to ff02::1%lan@br-lan (Permission denied) Sat Nov 25 07:46:41 2023 daemon.err cli.lua[5141]: uci: Entry not found Sat Nov 25 07:46:41 2023 daemon.err cli.lua[5141]: uci: Entry not found Sat Nov 25 07:46:41 2023 daemon.err cli.lua[5141]: No such wireless device: wlan0 Sat Nov 25 07:46:42 2023 daemon.err cli.lua[5141]: No such wireless device: wlan1 Sat Nov 25 07:46:47 2023 daemon.warn odhcpd[1098]: A default route is present but there is no public prefix on lan thus we don't announce a default route! Sat Nov 25 07:46:47 2023 daemon.err odhcpd[1098]: Failed to send to ff02::1%lan@br-lan (Permission denied) Sat Nov 25 07:47:03 2023 daemon.warn odhcpd[1098]: A default route is present but there is no public prefix on lan thus we don't announce a default route! Sat Nov 25 07:47:03 2023 daemon.err odhcpd[1098]: Failed to send to ff02::1%lan@br-lan (Permission denied) Sat Nov 25 07:47:10 2023 daemon.err cli.lua[5141]: uci: Entry not found Sat Nov 25 07:47:10 2023 daemon.err cli.lua[5141]: uci: Entry not found Sat Nov 25 07:47:11 2023 daemon.err cli.lua[5141]: No such wireless device: wlan0 Sat Nov 25 07:47:11 2023 daemon.err cli.lua[5141]: No such wireless device: wlan1 Sat Nov 25 07:47:19 2023 daemon.warn odhcpd[1098]: A default route is present but there is no public prefix on lan thus we don't announce a default route! Sat Nov 25 07:47:19 2023 daemon.err odhcpd[1098]: Failed to send to ff02::1%lan@br-lan (Permission denied) Sat Nov 25 07:47:35 2023 daemon.warn odhcpd[1098]: A default route is present but there is no public prefix on lan thus we don't announce a default route! Sat Nov 25 07:47:35 2023 daemon.err odhcpd[1098]: Failed to send to ff02::1%lan@br-lan (Permission denied)
Administrators Netduma Fraser Posted November 25, 2023 Administrators Posted November 25, 2023 Ahh interesting okay, I've not seen this log entry before but to me it seems like the WiFi driver has probably failed. I'll pass it on to a dev to double check and see if there is anything we can do and I'll get back to you probably Monday/Tuesday if that's alright.
Pnmrx Posted November 25, 2023 Author Posted November 25, 2023 34 minutes ago, Netduma Fraser said: Ahh interesting okay, I've not seen this log entry before but to me it seems like the WiFi driver has probably failed. I'll pass it on to a dev to double check and see if there is anything we can do and I'll get back to you probably Monday/Tuesday if that's alright. Yeah of course. Thanks for the quick support so far! Netduma Fraser 1
Pnmrx Posted November 30, 2023 Author Posted November 30, 2023 @Netduma Fraser Hi! Any update so far?
Administrators Netduma Fraser Posted November 30, 2023 Administrators Posted November 30, 2023 I haven't heard back yet, thanks for the reminder, I'll chase them. Pnmrx 1
Pnmrx Posted December 7, 2023 Author Posted December 7, 2023 On 11/30/2023 at 4:14 PM, Netduma Fraser said: I haven't heard back yet, thanks for the reminder, I'll chase them. I don't mean to push, but it has been a week and I still can't use the device properly. Can you give me an update?
Administrators Netduma Fraser Posted December 7, 2023 Administrators Posted December 7, 2023 Still not heard back unfortunately, I'm still chasing, as you can imagine with the R3 around the corner everyone is really busy. I will come back to you as soon as I hear anything
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