Zer0Bubble Posted September 17, 2023 Share Posted September 17, 2023 I'm having an issue with my xr500. Hybrid vpn rapp does not load and the system information for that rapp shows undefineddb. Firmware Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 17, 2023 Administrators Share Posted September 17, 2023 Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. Link to comment Share on other sites More sharing options...
Zer0Bubble Posted September 17, 2023 Author Share Posted September 17, 2023 Still no no change Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 17, 2023 Administrators Share Posted September 17, 2023 When did the issue start to occur, was it after configuring HVPN? Link to comment Share on other sites More sharing options...
Zer0Bubble Posted September 17, 2023 Author Share Posted September 17, 2023 Today, I tried logging into the admin panel and the webpage would not load. I rebooted. Tried the admin login again. And was able to access the admin panel. But hvpn still will not load Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 17, 2023 Administrators Share Posted September 17, 2023 I think you'll need to hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface and it should load then Link to comment Share on other sites More sharing options...
Nalsano_ Posted September 18, 2023 Share Posted September 18, 2023 10 hours ago, Zer0Bubble said: I'm having an issue with my xr500. Hybrid vpn rapp does not load and the system information for that rapp shows undefineddb. Firmware hello, it's a bug with the xr500 beta if you restart the router with the hybrid vpn activate it will no longer work, you have to reset the router. The only solution currently is to deactivate the hybrid VPN before restarting the xr500 Netduma Fraser 1 Link to comment Share on other sites More sharing options...
xG3orG3x Posted December 1, 2024 Share Posted December 1, 2024 Is this still the only fix? I am having this same issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 1, 2024 Administrators Share Posted December 1, 2024 2 hours ago, xG3orG3x said: Is this still the only fix? I am having this same issue. Yes it is currently, you'll have to factory reset and then if you want to reboot you'll need to disable HVPN first. Link to comment Share on other sites More sharing options...
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