XR500 Hybrid VPN not loading, System information shows undefineddb

[Zer0Bubble]

I'm having an issue with  my xr500. Hybrid vpn rapp does not load and the system information for that rapp shows undefineddb. 

Firmware 

[Netduma Fraser]

Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

[Zer0Bubble]

Still no no change

[Netduma Fraser]

When did the issue start to occur, was it after configuring HVPN?

[Zer0Bubble]

Today, I tried logging into the admin panel and the webpage would not load. I rebooted. Tried the admin login again. And was able to access the admin panel. But hvpn still will not load

[Netduma Fraser]

I think you'll need to hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface and it should load then

[Nalsano_]

10 hours ago, Zer0Bubble said:

I'm having an issue with  my xr500. Hybrid vpn rapp does not load and the system information for that rapp shows undefineddb. 

Firmware 

hello, it's a bug with the xr500 beta if you restart the router with the hybrid vpn activate it will no longer work, you have to reset the router. The only solution currently is to deactivate the hybrid VPN before restarting the xr500

[xG3orG3x]

Is this still the only fix? I am having this same issue.

[Netduma Fraser]

2 hours ago, xG3orG3x said:

Is this still the only fix? I am having this same issue.

Yes it is currently, you'll have to factory reset and then if you want to reboot you'll need to disable HVPN first.