XR500 Slow Download and Upload Speeds

[tdholmes]

I recently upgraded my internet so I have faster upload speeds as I previously only got about 350mb dl and 10mb upload, so I upgraded to something like 900mb dl 100mb upload. Having upgraded, through the XR500 I am still not getting any faster speeds, connecting directly to my router gives me the correct speeds.

When I run the speed test through the Nighthawk app I am getting 850mpbs dl and 83.55mbps upload, this is already slower on the router, as can be seen in the photo below.

However, when I run a speed test on my PC, I am getting much slower speeds as can be seen below, especially the upload. 

I have installed new firmware, and reset using the reset button on the back of the router. I have then disabled QOS as can be seen below.

When I plug the PC directly into the other router, I get the following results, highlighting that the XR500 is causing the issues.

Please can someone advise? 

Thanks in advance. 

[Netduma Fraser]

Hello, welcome to the forum!

You can ignore the Connection Benchmark speed test, that doesn't show full speeds for a lot of people so you can go off speedtest.net instead.

What is the model of the modem/router the XR is connected to? Are ALL devices connected to the XR? Have you put the XR in the modem/router DMZ?