brian52 Posted June 9, 2023 Posted June 9, 2023 i get this error everytime i try to update the firmware
Administrators Netduma Fraser Posted June 9, 2023 Administrators Posted June 9, 2023 Reboot the router from the interface, then try to access quickly and update as soon as possible, see if that allows it to go through
brian52 Posted June 9, 2023 Author Posted June 9, 2023 6 minutes ago, Netduma Fraser said: Reboot the router from the interface, then try to access quickly and update as soon as possible, see if that allows it to go through after the error then i can't access i see this only way get it back if i unplug the router and throw the set up again
brian52 Posted June 9, 2023 Author Posted June 9, 2023 22 minutes ago, Netduma Fraser said: Reboot the router from the interface, then try to access quickly and update as soon as possible, see if that allows it to go through something els is strange in dumaos it never ask for a username r password and if power goes off r i unplug the router i have to go through beginning setup over again idk if that has do something with my poopy weird right now
Administrators Netduma Fraser Posted June 9, 2023 Administrators Posted June 9, 2023 Unplug it, wait for 10 minutes, plug in, wait 2 minutes then access and try to upgrade. It's resetting after the unplug as you've not rebooted from the interface recently which acts as a hard save.
brian52 Posted June 9, 2023 Author Posted June 9, 2023 43 minutes ago, Netduma Fraser said: Unplug it, wait for 10 minutes, plug in, wait 2 minutes then access and try to upgrade. It's resetting after the unplug as you've not rebooted from the interface recently which acts as a hard save. still having the same issues after doing all of that
brian52 Posted June 9, 2023 Author Posted June 9, 2023 47 minutes ago, Netduma Fraser said: Unplug it, wait for 10 minutes, plug in, wait 2 minutes then access and try to upgrade. It's resetting after the unplug as you've not rebooted from the interface recently which acts as a hard save. i can go to any new browser i never used before and it doesn't ask me for a username and password never had that before thinking that's why I'm dealing with issues
Administrators Netduma Fraser Posted June 9, 2023 Administrators Posted June 9, 2023 That's just to do with authentication, it won't be related to your ability to update. What firmware version are you on currently?
brian52 Posted June 9, 2023 Author Posted June 9, 2023 1 hour ago, Netduma Fraser said: That's just to do with authentication, it won't be related to your ability to update. What firmware version are you on currently? v.3.2.453
Administrators Netduma Fraser Posted June 9, 2023 Administrators Posted June 9, 2023 I think we might have to do a remote upgrade for you on Monday, enable remote support in WAN Settings and make sure you have the R2 WAN IP (found on the System Information page) in the DMZ of your modem then post back here from a device connected to the R2.
brian52 Posted June 10, 2023 Author Posted June 10, 2023 6 hours ago, Netduma Fraser said: I think we might have to do a remote upgrade for you on Monday, enable remote support in WAN Settings and make sure you have the R2 WAN IP (found on the System Information page) in the DMZ of your modem then post back here from a device connected to the R2. ok turned on remote support is it safe to tell u my r2 wan ip r should i dm u it?
Administrators Netduma Fraser Posted June 10, 2023 Administrators Posted June 10, 2023 You don't need to tell me your WAN IP, as long as you've put that in your modem DMZ we'll be able to access. We can get your public IP from your forum post. We'll try upgrading you on Monday.
brian52 Posted June 12, 2023 Author Posted June 12, 2023 On 6/10/2023 at 5:06 AM, Netduma Fraser said: You don't need to tell me your WAN IP, as long as you've put that in your modem DMZ we'll be able to access. We can get your public IP from your forum post. We'll try upgrading you on Monday. ok but not sure how put that in the dmz it won't let me edit it
Administrators Netduma Fraser Posted June 12, 2023 Administrators Posted June 12, 2023 Can you provide a screenshot of what you're seeing please?
brian52 Posted June 12, 2023 Author Posted June 12, 2023 33 minutes ago, Netduma Fraser said: Can you provide a screenshot of what you're seeing please?
Administrators Netduma Fraser Posted June 12, 2023 Administrators Posted June 12, 2023 On 6/9/2023 at 8:27 PM, Netduma Fraser said: Make sure you have the R2 WAN IP (found on the System Information page) in the DMZ of your modem then post back here from a device connected to the R2. So you're looking for the DMZ option on your ISP modem/router not the R2
brian52 Posted June 12, 2023 Author Posted June 12, 2023 1 hour ago, Netduma Fraser said: So you're looking for the DMZ option on your ISP modem/router not the R2 can't find dmz on my modem r router can i just give u my wan ip?
Administrators Netduma Fraser Posted June 12, 2023 Administrators Posted June 12, 2023 What is the model of your modem exactly?
brian52 Posted June 12, 2023 Author Posted June 12, 2023 23 minutes ago, Netduma Fraser said: What is the model of your modem exactly? arris tm1602a
Administrators Netduma Fraser Posted June 12, 2023 Administrators Posted June 12, 2023 Okay so that's a pure modem so you can forget the DMZ aspect. Have you made any port forwarding rules on the R2 or the DMZ and did you enable the remote support?
brian52 Posted June 12, 2023 Author Posted June 12, 2023 no i have not added any port forwarding and just turned on remote access
Administrators Netduma Fraser Posted June 13, 2023 Administrators Posted June 13, 2023 Okay we'll try again, I'll get back to you
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