Constantly losing internet connection

[M3freak]

I bought a NetDuma R2 router a month ago.  Recently I have been constantly losing internet connection and having to reboot the router almost daily.   I would even lose connection when I was hardwired.  I also get dropped packets when doing a constant ping to it.

My firmware version is: R2 3.2.453

I have since put my old router back in place and have had zero issues so this is not an modem or ISP issue.

Any help would be appreciated because as of right now it is just a good looking paper weight and I really enjoyed the product when it was reliable.

Thanks,

Brian

[Netduma Fraser]

Welcome to the forum!

Sorry to hear you're having this issue, do you still have access to the interface? If so sign up for Early Access https://forum.netduma.com/topic/39415-introducing-early-access/ and once approved upgrade to the firmware there and hopefully that will resolve the issues. 

 

[M3freak]

I do still have access to the interface.   I have signed up for early access.

Thank you for the quick reply

 

[Netduma Fraser]

6 minutes ago, M3freak said:

I do still have access to the interface.   I have signed up for early access.

Thank you for the quick reply

 

No worries! I've approved that for you, you can access it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/

[M3freak]

I applied the 3.3.280 firmware but after a few days I was right back to having internet connection issues and had to reboot.   Any other suggestions?

[Netduma Fraser]

Could you provide the logs from the System Information page when you get a disconnect please? You have to get it before doing a reboot otherwise the useful information will be lost.