Bund1984 Posted December 24, 2022 Share Posted December 24, 2022 Hello peoples I have been having trouble with my DumaOS mobile app for Android it just won't load up all it says it Loading... Then after about 5min the screen just goes blank nothing there what could be the problem here Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2022 Administrators Share Posted December 24, 2022 What phone are you using and what is the version of Android you are on? Link to comment Share on other sites More sharing options...
Bund1984 Posted December 24, 2022 Author Share Posted December 24, 2022 This is happening on 2 of my phone Samsung Galaxy S21+ Andriod version 13 and OPPO A74 Android Version 11 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2022 Administrators Share Posted December 24, 2022 Do you ever get to the point where you can login or does this happen before that? Clear the data/cache for the app, reboot the phone then try accessing again please. Link to comment Share on other sites More sharing options...
Bund1984 Posted December 25, 2022 Author Share Posted December 25, 2022 I can't login in at all it just stays on that same screen saying Loading then after 5min my screen just goes completely black. So I have cleared the data /cache for the app on 2 of my phones and rebot my phones and still the same issue Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 25, 2022 Administrators Share Posted December 25, 2022 Check to see if there is an update, it may be on an old version, if it is current then uninstall, then reinstall and try again please Link to comment Share on other sites More sharing options...
Bund1984 Posted December 25, 2022 Author Share Posted December 25, 2022 This is the current version that's on playstore and it says it is compatible with my device I have uninstalled it and re installed it alot of times still same issue Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2022 Administrators Share Posted December 26, 2022 If you leave the app running does it ever prompt you with an error/opportunity to get a log? Link to comment Share on other sites More sharing options...
Bund1984 Posted December 26, 2022 Author Share Posted December 26, 2022 nothing at all the only thing I get it this screen where it says Loading that's all I get i cannot get into the app the use any features Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2022 Administrators Share Posted December 26, 2022 I'll have to pass this onto the team to take a look at, there is not much we can do otherwise Link to comment Share on other sites More sharing options...
Bund1984 Posted December 26, 2022 Author Share Posted December 26, 2022 thank you much appreciated Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now