Ping worse than cheap spectrum router?

[ResistCC]

I am experiencing consistent ping in the 90s to 100s on games like league of legends. I am located in California so the ping has never been great but on the spectrum router I would see 60s consistent. 
 

I am new to networking, so I’m sure this has more to do with user error than the router itself. I am just wondering if, when I get off work, if I upload pictures someone can walk me through what I am doing wrong? 
 

speed even next to the router using cat7 cables to connect my laptop via Ethernet and WiFi 5ghz channel sees me getting between 300-400mbps on 1 gig spectrum speed. The technician said that the modem is seeing 800-900. I would prefer to be closer to that as I download a lot of games on 4th gen NVMe SSDs and would like to maximize my downtime. 
 

thanks, 

 

cc.

[Netduma Fraser]

Welcome to the forum!

Where are you testing the ping, in game or the Geo-Filter? I would first make sure you go through our optimal settings guides to get setup correctly: http://support.netduma.com/en/support/solutions/folders/16000090646 and we can then help if needed. We're also based in the UK by the way. The guides should help you get your speeds up as well.