SleeplyKnight Posted May 15, 2022 Share Posted May 15, 2022 Support- For the last couple of days my I have started to experience some internet outages. When the issue occurs the symptoms are as follows- No DHCP on the lan. With static IP set on a PC is unable to ping the default gateway. Unable to access the web interface of the R2. Rebooting of the R2 resolves the issue for a period of time but then it eventually goes down again. I have tried factory resetting the R2 from the web interface after it was rebooted and by using the hardware switch. Neither seems to have resolved the issue. I am running firmware version 3.0.394 I reached out to my ISP and verified there were no internet outages. It seems like the R2 in the past has run like garbage if their is no internet to pull from. Thoughts on what I can try next to resolve this? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 15, 2022 Administrators Share Posted May 15, 2022 In LAN Settings et the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes. Also disable IPv6 in LAN/WAN Settings and see if those changes that stops the disconnects. Link to comment Share on other sites More sharing options...
SleeplyKnight Posted May 15, 2022 Author Share Posted May 15, 2022 1 hour ago, Netduma Fraser said: In LAN Settings et the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes. Also disable IPv6 in LAN/WAN Settings and see if those changes that stops the disconnects. IPv6 is already turned off on the wan general tab. I have a dhcp range of .100 to .250 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 15, 2022 Administrators Share Posted May 15, 2022 Make sure to disable on LAN also. That range is fine, as long as you reserve IP addresses within .2 - .99 it will have the same affect. Link to comment Share on other sites More sharing options...
SleeplyKnight Posted May 28, 2022 Author Share Posted May 28, 2022 Well I had a good run of the issue not reoccurring but it's happening again. The internet went out last night a bit after midnight. I know because I have some notifications that come in when things are offline. The router was inaccessible so I rebooted it and my cable CPE. That got it going for a few minutes then had to do it again. It's back online now but I'd really like to see if I can figure out why it's happening. I really think it's something my ISP is doing with WAN IP allocation or something. I called them the last time this happened and they were no help. They blamed my equipment because they said they could see my CPE device so that has internet. Is there anything I might glean from logs or something that would tell me about how my ISP is providing IPs or something else I should look at? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 28, 2022 Administrators Share Posted May 28, 2022 Sign up to early access here: https://forum.netduma.com/topic/39415-introducing-early-access/ once approved upgrade to that firmware, followed by a factory reset and see if that resolves it, we've made a lot of stability improvements that should hopefully prevent it. Link to comment Share on other sites More sharing options...
SleeplyKnight Posted June 3, 2022 Author Share Posted June 3, 2022 On 5/28/2022 at 5:47 PM, Netduma Fraser said: Sign up to early access here: https://forum.netduma.com/topic/39415-introducing-early-access/ once approved upgrade to that firmware, followed by a factory reset and see if that resolves it, we've made a lot of stability improvements that should hopefully prevent it. I have installed it. I just had the issue crop up again. netduma was unavailable and internet was down. I rebooted and I could get in but internet was still not working. Much of the dashboard wouldn't load. I changed the MAC address on the WAN and was able to get a new IP. Internet is working again but now on the dashboard the WAN IP and Public IP are different. The public IP is the old IP I had and the WAN is the new IP. Both are publicly routable IPs. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2022 Administrators Share Posted June 3, 2022 I suspect if you reboot it then the IPs will match again. Could you post in the early access forum please, I think it would be worth us enabling remote logs next week to try and catch some data when it happens Link to comment Share on other sites More sharing options...
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