onemorebrew Posted April 28, 2022 Share Posted April 28, 2022 Hi, I recently purchased a Nighthawk XR1000 directly from yourselves, as an upgrade from the XR700. I have set it up today and the QoS, Connection Benchmark and Traffic Controller settings won't seem to load. I either get "uncaught object" or the "Rapp not loaded yet, please try again in a minute" messages. I have tried a factory reset (pin in the back) and I did the latest update whilst setting it up. Netgear Armour is also active. Any help or suggestions would be appreciated. Many thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2022 Administrators Share Posted April 28, 2022 Hey, welcome to the forum! Sorry to hear you're having this issue. What web browser/device are you using to access the interface? Reboot the router from the interface, wait 2 minutes then access and see if it still occurs. Link to comment Share on other sites More sharing options...
onemorebrew Posted April 28, 2022 Author Share Posted April 28, 2022 I'm accessing the interface on my pc and i'm mainly using Chrome but, i have just tried to use Edge as well, with the same result. I tried the reboot whilst i was on Chrome and it seemed to be worse after that because it wouldn't even load the dashboard. It initiatially gave a long message, followed by the shorter "no response from JSON" or something to that effect. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2022 Administrators Share Posted April 28, 2022 Could you disable Armor please then reboot in the same way and see if that makes a difference Link to comment Share on other sites More sharing options...
onemorebrew Posted April 28, 2022 Author Share Posted April 28, 2022 I have just disabled Armor via the mobile app, rebooted on the pc and waited about 2 minutes. It seems i've lost the Ping Heatmap now as well and the interface is running a lot slower than the XR700. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2022 Administrators Share Posted April 28, 2022 That's odd, it usually runs smoother after that. Could you clear your browser cache/cookies, then reload each page once and see if it performs better please on subsequent reloads Link to comment Share on other sites More sharing options...
onemorebrew Posted April 28, 2022 Author Share Posted April 28, 2022 This doesn't seem to have changed much either, it's running a bit quicker and smoother but, I still can't access the same things or add my pc to devices on geo filter etc. I've also gone onto each section to retake the tour just in case. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2022 Administrators Share Posted April 28, 2022 Instead of resetting using the hardware button can you do so from the interface please, wait 5 minutes then attempt access Link to comment Share on other sites More sharing options...
onemorebrew Posted April 28, 2022 Author Share Posted April 28, 2022 Would I do that by using the reboot option again? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2022 Administrators Share Posted April 28, 2022 Sorry I mean a factory reset from Settings > Administration > Backup Settings > Erase Link to comment Share on other sites More sharing options...
onemorebrew Posted April 28, 2022 Author Share Posted April 28, 2022 BINGO! That seems to have solved it! Thank you so much! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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