Hybrid vpn not working on xbox?

[gee]

I have downloaded the latest version of the firmware factory reset a couple times also.

And still not working not even connecting to xbox live.

When i turn vpn of xbox live works again? It normally works but since the update of the firmware it hasn't.

Any suggestions are welcome thanks in adavance 

[Netduma Fraser]

Hey, welcome to the forum!

A few questions:

1. What VPN provider are you using?
2. Are you using the Basic or Advanced Setup?
3. How have you added the device to HybridVPN?
4. Is it a few servers or every server?
5. Have you tried other VPN providers?

We recently added DNS for HybridVPN, you may need to enter this for it to work correctly.

[gee]

1 minute ago, Netduma Fraser said:

Hey, welcome to the forum!

A few questions:

1. What VPN provider are you using?
2. Are you using the Basic or Advanced Setup?
3. How have you added the device to HybridVPN?
4. Is it a few servers or every server?
5. Have you tried other VPN providers?

We recently added DNS for HybridVPN, you may need to enter this for it to work correctly.

im using express vpn via advanced copy and paste the file and its all servers and ive not tried any other vpn provider.Im thinking it is the dns as you said because its never happened before.How would i do the dns for it to work pls.Thanks for replying quickly.

[gee]

sorted it thank you

 

[Netduma Fraser]

Great to hear you got it working, thanks for the update!