No internet on the R2

[MiguelR]

Hi I just bought the net duma R2 after I connected it to my modem and pc by an Ethernet cable is shows on the pc it’s connect but no internet. I seen several troubleshoot post about this and nothing has worked for me  lucky I do have access to the dumaos and tried factory resetting it (even tho it’s a new router) but nothing I could use some help with this. 

[Netduma Fraser]

Hey, welcome to the forum!

So just to check, the Setup Wizard has been completed? What is the model of the modem/router the R2 is connected to? Do you know if you require PPPoE/VLAN/DHCP Identifiers in order to get a connection?

[MiguelR]

55 minutes ago, Netduma Fraser said:

Hey, welcome to the forum!

So just to check, the Setup Wizard has been completed? What is the model of the modem/router the R2 is connected to? Do you know if you require PPPoE/VLAN/DHCP Identifiers in order to get a connection?

I somewhat set up the wizard since there was no internet connecting I just kept skipping and hitting next until I got to the OS. The modem it’s connected to is a Spectrum E31U2V1 and I don’t know but I think it doesn’t require any PPPoE/VLAN/DHCP to connect 

[Netduma Fraser]

Thanks for the information, ensure the R2 is connected to the E3, reboot the E3, wait 2 minutes, then reboot the R2 from the interface, wait 2 minutes and see if it has internet then please

[MiguelR]

8 hours ago, Netduma Fraser said:

Thanks for the information, ensure the R2 is connected to the E3, reboot the E3, wait 2 minutes, then reboot the R2 from the interface, wait 2 minutes and see if it has internet then please

It worked thanks so much !!!!

[Netduma Fraser]

Great to hear that! Sometimes routers/modems are funny about the order in which they're booted in order to connect properly.