Themaltake Posted February 4, 2022 Share Posted February 4, 2022 Hey i just buy the router today. and im not able to get Geo-filter and Ping heatmap to work. i do have internett and all features is working. tryed to resync cloud but this dod not help. tryed to update firmware from 52 to 58. still not working. Fault code on Geo-filter: THE GEO-FILTER WAS NOT ABLE TO ACCESS THE CLOUD. PLEASE ENSURE YOU HAVE AN ACTIVE INTERNET CONNECTION. IF THE PROBLEM PERSISTS, CONTACT SUPPORT. tryed to force update ping heatmap. fault code i get: Downloading data from the cloud has failed. Make sure you are connected to the internet, or the cloud servers are down. tryed to reset modem Zyxel VMG V1 that is in Bridge mode i dont know what more i can do get this to work. Please help Link to comment Share on other sites More sharing options...
Themaltake Posted February 4, 2022 Author Share Posted February 4, 2022 This is the faultcode i get when doing a rebot and go into Geo-filter RPC error 'ERROR_UNKNOWN': Unterminated JSON encoded object found at position in [] -> stack traceback: ?: in function <?:73> [C]: in function 'assert' ?: in function 'decode' ?: in function <?:119> ?: in function <?:382> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:346> [C]: in function 'run' ?: in function <?:413> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:263> (tail call): ? ?: in function <?:30> [C]: in function 'xpcall' ?: in main chunk [C]: ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 4, 2022 Administrators Share Posted February 4, 2022 Hey, welcome to the forum! Did you do a factory reset after the update? If not I would recommend doing that first as it could resolve the issue. Also just to double check, is the internet port on the XR connected to a LAN port on the ISP modem/router? Link to comment Share on other sites More sharing options...
Themaltake Posted February 4, 2022 Author Share Posted February 4, 2022 Hey. thanks. no i did not try a facotry reset yet. i will try it now. The connection from modum goes to Internet port (F) on XR1000, the cable into the Zyxel VMG V1 is port 4 according to the manual. Link to comment Share on other sites More sharing options...
Themaltake Posted February 4, 2022 Author Share Posted February 4, 2022 Performed a factory reset now. Did not help. same issue Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 4, 2022 Administrators Share Posted February 4, 2022 I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP Link to comment Share on other sites More sharing options...
Themaltake Posted February 4, 2022 Author Share Posted February 4, 2022 I tried it now, but was not able. It Just keeper failing after 1 min. Wien i hold the reset button, it gods red and then it gods red blinking, and then it blinks red 10 times and turn stady red again. Then i try to press the comando. Dose noe go tror. Is it and spesific port i ned to be connected to? Im connected to port 4 now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 4, 2022 Administrators Share Posted February 4, 2022 Port 4 is fine, did you follow all the instructions to a T? Link to comment Share on other sites More sharing options...
Themaltake Posted February 5, 2022 Author Share Posted February 5, 2022 Yes i did. tried diffrent "ip adress" since main was diffrent then the artical. still getting this fault code C:\Users\Ander\Desktop>tftp -i 192.168.1.1 put XR1000-V1.0.0.52_1.0.38.chk Connect request failed C:\Users\Ander\Desktop>tftp -i 192.168.1.1 put XR1000-V1.0.0.58_1.0.44.chk Connect request failed tried 2 diffrent firmware packages. no diffrent tried to start the commando when it was going 10 red flashes. tried to start the commando when it was going 2 red flashes tried to start the commando when it was going red light before flashing. tried to start the commando when it was going to do factory reset without turning the power off, and then press the commando after 10 red flashes. tried to start the commando when router had power on all the time and factory reset it and wait for it to be white light and then press the comando non of this worked. getting the same faultcode with "connect request failed" i also had to activate the tftp on my computer. "did not reset my computer after activating it" should that have somting to say or? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2022 Administrators Share Posted February 5, 2022 It can take a few tries to get the timing right, it definitely took me a few attempts when I first tried. How are you turning the power off - by unplugging the power or pressing the power button? Link to comment Share on other sites More sharing options...
Themaltake Posted February 5, 2022 Author Share Posted February 5, 2022 Power button behind the router, should i try with cable unplugg? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2022 Administrators Share Posted February 5, 2022 Yeah give that a try and let us know how you get on, it's definitely important that you're holding that reset button before you power it on again Link to comment Share on other sites More sharing options...
Themaltake Posted February 5, 2022 Author Share Posted February 5, 2022 i have try for hours now. without any luck. yes did hold reset button before i put power back on. is it any other way to force update the router? with telnet f.eks? im giving up this tftp. it do not want to connect. dose not matter what i tried. i even tried without any IP adress setup manual. and still not working. was thinking to try to down the firmware to a later firmware to see if it makes any diffrence Link to comment Share on other sites More sharing options...
Themaltake Posted February 5, 2022 Author Share Posted February 5, 2022 updated firmware to XR1000 1.0.0.50_1.0.36 still same issue. should i try a older firmware? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2022 Administrators Share Posted February 5, 2022 Try one more time using this guide: https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client?article=000059633 it uses TFTP software instead of command prompt so may work better. No other way to do so that bypasses the boot process unfortunately, you could try an older firmware but if it's persisting it's likely in the boot process. Just to add actually, if you're using Armor, first disable this and then see if it works correctly. Link to comment Share on other sites More sharing options...
Themaltake Posted February 5, 2022 Author Share Posted February 5, 2022 hey again still dose not work this time it did start the download from the clinet. but it stoppes on 37000 blockes and then go 1 and 1 block with 5 sec between. world take 66 hours to complett the download up to 80663 blockes. armor should be disable. did not activet it. how cold i check if its activedt? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2022 Administrators Share Posted February 5, 2022 Okay that's good so try it again, that can happen sometimes but sounds like you're close to getting it. You can check Armor using the Nighthawk app on your phone or click the shield icon top right of the interface. Link to comment Share on other sites More sharing options...
Themaltake Posted February 5, 2022 Author Share Posted February 5, 2022 I Will try it again, but was only able to get it to start update when the router was almost online again ( ready for setup after factory reset) should it work then? Also, should i Just wait when it start going really showly update ( i mean it goes 37741, 37742, 37743 ? Or Just try again? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2022 Administrators Share Posted February 5, 2022 No it won't work at that point unfortunately, I'm not sure why it would be going so slowly, what category of ethernet cable are you using? Try again and if it goes slow still then leave it counting up - maybe overnight if it's taking that long and see once it's complete if it actually worked Link to comment Share on other sites More sharing options...
Themaltake Posted February 5, 2022 Author Share Posted February 5, 2022 Ok i Will try tomorrow and see, im using cat6 cable But according to the link you send. I should Just turn off the router for 10 sec and then Connect it back and then press the put button when it start flashing, but my router dose not start flashing. It goes red for som them then it startes to blinking the ethernet Connecticut and wifi. It dose not flash red after startup, I should not us the same reset with button like the other link i tried first? Link to comment Share on other sites More sharing options...
Themaltake Posted February 5, 2022 Author Share Posted February 5, 2022 A other queation. Do i need to use the same firmware that is already is install on router. Or should I use the lastest firmware? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2022 Administrators Share Posted February 5, 2022 Yes please do the reset as with the other guide as that is what puts it in the mode where it will accept the firmware, it can be any firmware - it doesn't have to be the one it is currently on. Link to comment Share on other sites More sharing options...
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