Flomsen Posted December 30, 2021 Share Posted December 30, 2021 in XR500. when I go into QoS it gives me Device not found. Why ? i have try this out: I have reset router (firmware V2.3.2.130) still the same. I have downgrade from V2.3.2.130 to V2.3.2.120 and reset. still the same. I have opgrade from V2.3.2.120 to V2.3.2.130 and reset. still the same. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2021 Administrators Share Posted December 30, 2021 How are you performing the reset exactly? You may need to use the TFTP method to upgrade and then do a reset if it's persisting through resets Link to comment Share on other sites More sharing options...
Flomsen Posted December 30, 2021 Author Share Posted December 30, 2021 did it from Settings -> Administration -> Backup Settings -> Erase Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2021 Administrators Share Posted December 30, 2021 I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP and let us know if that resolves it. Flomsen 1 Link to comment Share on other sites More sharing options...
Flomsen Posted December 30, 2021 Author Share Posted December 30, 2021 still the same Link to comment Share on other sites More sharing options...
Flomsen Posted December 30, 2021 Author Share Posted December 30, 2021 C:\>tftp -i 192.168.1.1 put XR500-V2.3.2.130.img Transfer successful: 39256193 bytes in 16 second(s), 2453512 bytes/s works now Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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