mpark Posted October 29, 2021 Share Posted October 29, 2021 Multiple times a day the router drops (WIFI and wired-in) service. The internet still works when i cable bypass the router. I have to restart my router to get service back up again (which will then drop moments later). Current firmware: R2 3.0.205 DHCP Lease Time: 168 hours (A prior suggestion I saw on the threads). Attached Logs: when it most recently dropped. DHCP Lease Time log-1635533875589.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 Hey, welcome to the forum! Looks like it renewed the WAN IP a few times but successfully, there was something at the end, a time disparity, I've not seen that before - is the timezone on the router configured correctly? Link to comment Share on other sites More sharing options...
mpark Posted October 29, 2021 Author Share Posted October 29, 2021 Yes just confirmed - the router is set to the right timezone. (MT US& Canada) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 What is the modem model the R2 is connected to and how is it setup? E.g. is it a pure modem or is it in bridge mode, R2 in DMZ etc? Link to comment Share on other sites More sharing options...
mpark Posted October 29, 2021 Author Share Posted October 29, 2021 Pure modem, no bridge/dmz. The other end of the modem is plugged into a multi-unit dwelling fiber/network closet where the ONT sits. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 I've sent you a PM, please see if that helps Link to comment Share on other sites More sharing options...
mpark Posted November 5, 2021 Author Share Posted November 5, 2021 It helped for a couple days but my connection has been dropping frequently the last two days, here are my logs. This is getting especially difficult to manage as I work from home. Please let me know any next steps. log-1636152373715.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 5, 2021 Administrators Share Posted November 5, 2021 2 minutes ago, mpark said: It helped for a couple days but my connection has been dropping frequently the last two days, here are my logs. This is getting especially difficult to manage as I work from home. Please let me know any next steps. log-1636152373715.txt 70.87 kB · 0 downloads Sorry to hear that, just sent you a new PM, please take a look. Link to comment Share on other sites More sharing options...
mpark Posted November 12, 2021 Author Share Posted November 12, 2021 Hi Fraiser, Again, it was fine for a few days but has been dropping sporadically the last couple days. Here are the logs from the last three drops within a few hours. Im really at a loss here... log-1636742540294.txt log-1636735444326.txt log-1636735016191.txt Link to comment Share on other sites More sharing options...
mpark Posted November 12, 2021 Author Share Posted November 12, 2021 I just had the net drop 5 times in a row in the last 20 mins. See logs. 1863Wazee6G_stampedplans_rooftoppatio.pdf Link to comment Share on other sites More sharing options...
mpark Posted November 12, 2021 Author Share Posted November 12, 2021 I can actually still connect to. The router when I lose service now, but I have no connection Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 13, 2021 Administrators Share Posted November 13, 2021 Great thanks for this, we've had another user in a similar situation who provided logs as well so we're looking into it and hopefully they'll have some insight. In the meantime try disabling QoS fully from the Congestion Control menu and disabling the protection options in WAN Settings. Link to comment Share on other sites More sharing options...
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