Ray96 Posted October 29, 2021 Share Posted October 29, 2021 I bought the PURE VPN put in my details into hybrid VPN but all it does is say connecting, Help please! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 We likely need to update the configuration files we have so instead download the OpenVPN configuration files from PureVPN and use that with the Advanced Setup and you should be able to connect. Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 Do you mind giving me a quick tutorial on how to do that please? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 You can find some information on this here: http://support.netduma.com/en/support/solutions/articles/16000087492--dumaos-optimal-settings-guide-hybrid-vpn You can download the files here: https://support.purevpn.com/openvpn-files do the OpenVPN version 2.0 for DD-WRT You can also try to connect using the basic setup but trying some different servers, the ones you're using may be down. Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 I’m unsure what to do once I download that file an open it. It shows a bunch of these Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 You may have done it already but open the file for the server you want in a text editor such as notepad, then copy all, enter it into the configuration box in Advanced setup and enter your Username/Password for the VPN in the relevant boxes - have heard from another user that it may not be the user/pass you've made but another - you should find the info on the PureVPN site when you log in Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 Is there anyway we can get on a call? I’m confused honestly I’ve been messing with this for 2 days now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 Sorry, we don't do calls as we're a small company, what part are you confused about exactly? Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 I’ve downloaded what you told me. I’m confused about the part with the notepad so I can get get the configuration I need to put into the advanced login Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 Right click the file and open it with Notepad, then copy the contents and you can then put it in the box on Advanced Setup of HybridVPN Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 This is what pops up when I open the file Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 65722448590__2536A030-89BB-4686-9E8C-F3E83C66AEE2.MOV Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 That's a zip file, open that and then you'll see loads of .ovpn files, drag them all out into a folder. Then you have all the available server files, then right click the one you want, open with notepad and continue Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 It doesn’t work 65722621096__AF73A41A-A4FC-49DA-8CDC-3129800BF3E4.MOV Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 Right click the file, click properties then click the change button for open with and select notepad Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 Nothing there that allows me to change it 65722968953__2E49A032-EE76-4ABA-8036-877A8BB51581.MOV Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 65722987960__A2070781-AC81-4C87-B50A-248DC4911AE5.MOV Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 65723003827__3FCB2696-B406-4810-B966-67C0C746670F.MOV Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 You got it, what was the error log on HybridVPN you got when it failed? Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 65723029755__2891E049-E76E-42EE-8E39-2B6755572AAF.MOV Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 Can you scroll to the bottom of the log please, that will be where the part where it indicates the issue. Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 Link to comment Share on other sites More sharing options...
Ray96 Posted October 29, 2021 Author Share Posted October 29, 2021 I tried a different one. This one seems like a different response. It hasn’t failed it just keeps saying this tho. Link to comment Share on other sites More sharing options...
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