HYBRID VPN

[Ray96]

I bought the PURE VPN put in my details into hybrid VPN but all it does is say connecting, Help please!

[Netduma Fraser]

We likely need to update the configuration files we have so instead download the OpenVPN configuration files from PureVPN and use that with the Advanced Setup and you should be able to connect.

[Ray96]

Do you mind giving me a quick tutorial on how to do that please?

[Netduma Fraser]

You can find some information on this here: http://support.netduma.com/en/support/solutions/articles/16000087492--dumaos-optimal-settings-guide-hybrid-vpn

You can download the files here: https://support.purevpn.com/openvpn-files do the OpenVPN version 2.0 for DD-WRT

You can also try to connect using the basic setup but trying some different servers, the ones you're using may be down.

[Ray96]

I’m unsure what to do once I download that file an open it. It shows a bunch of these 

[Ray96]

[Netduma Fraser]

You may have done it already but open the file for the server you want in a text editor such as notepad, then copy all, enter it into the configuration box in Advanced setup and enter your Username/Password for the VPN in the relevant boxes - have heard from another user that it may not be the user/pass you've made but another - you should find the info on the PureVPN site when you log in

[Ray96]

Is there anyway we can get on a call? I’m confused honestly I’ve been messing with this for 2 days now

[Netduma Fraser]

Sorry, we don't do calls as we're a small company, what part are you confused about exactly?

[Ray96]

I’ve downloaded what you told me. I’m confused about the part with the notepad so I can get get the configuration I need to put into the advanced login

[Netduma Fraser]

Right click the file and open it with Notepad, then copy the contents and you can then put it in the box on Advanced Setup of HybridVPN

[Ray96]

This is what pops up when I open the file

[Ray96]

[Netduma Fraser]

That's a zip file, open that and then you'll see loads of .ovpn files, drag them all out into a folder. Then you have all the available server files, then right click the one you want, open with notepad and continue

[Ray96]

It doesn’t work 

[Netduma Fraser]

Right click the file, click properties then click the change button for open with and select notepad

[Ray96]

Nothing there that allows me to change it

[Ray96]

[Ray96]

[Netduma Fraser]

You got it, what was the error log on HybridVPN you got when it failed?

[Ray96]

[Ray96]

[Netduma Fraser]

Can you scroll to the bottom of the log please, that will be where the part where it indicates the issue. 

[Ray96]

[Ray96]

I tried a different one. This one seems like a different response. It hasn’t failed it just keeps saying this tho.