Hav9 Posted March 27, 2021 Share Posted March 27, 2021 Hello I have a r2 Duma and it ain’t working nuthin working can’t get into setting or into modem at all tell me the page is not available at all factory reset won’t work either Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 Hey, welcome to the forum! Sorry to hear you're having issues. What happens when you go to 192.168.77.1 in the web browser while connected to the R2 via ethernet cable? Link to comment Share on other sites More sharing options...
Hav9 Posted March 27, 2021 Author Share Posted March 27, 2021 Page can’t be reach Link to comment Share on other sites More sharing options...
Hav9 Posted March 27, 2021 Author Share Posted March 27, 2021 I even did all that network stuff with it and still nuthin Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 While connected to the router via ethernet, open command prompt on the PC and type ipconfig, then post the results here please Link to comment Share on other sites More sharing options...
Hav9 Posted March 27, 2021 Author Share Posted March 27, 2021 Ok will do Link to comment Share on other sites More sharing options...
Hav9 Posted March 27, 2021 Author Share Posted March 27, 2021 Link to comment Share on other sites More sharing options...
Hav9 Posted March 27, 2021 Author Share Posted March 27, 2021 This is what I get when I put the ip in the bar Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 How did you factory reset before? Can you unplug the router from the power for 10 minutes, then power it on, wait 2 minutes then try to access - if that doesn't work hold the reset button for 30 seconds, release, wait 2 minutes then try please Link to comment Share on other sites More sharing options...
Hav9 Posted March 28, 2021 Author Share Posted March 28, 2021 I’ve done all that and still doesn’t let me access it I can get internet in but just won’t let me get into it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 Set a static IP on the PC itself using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ 192.168.77.2 255.255.255.0 192.168.77.1 DNS 192.168.77.1 then see if you can access the interface please. Link to comment Share on other sites More sharing options...
Hav9 Posted March 28, 2021 Author Share Posted March 28, 2021 I already did that that was what I posted changed it all and still wouldn’t let me access it at all Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 Can you try a different device to see if you're able to access it please? Link to comment Share on other sites More sharing options...
Hav9 Posted March 28, 2021 Author Share Posted March 28, 2021 I did my Xbox had it hooked up to that as well without computer and still can’t access it but when I unhook to check my isp router I can get in that no problem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 The Xbox wouldn't be able to access it due to the login popup, download the DumaOS app on your phone, does that give you access? Link to comment Share on other sites More sharing options...
Hav9 Posted March 28, 2021 Author Share Posted March 28, 2021 Let me check Link to comment Share on other sites More sharing options...
Hav9 Posted March 28, 2021 Author Share Posted March 28, 2021 I gotta login how do you sign up for this app Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 Go to your phone app store and search for DumaOS it should appear, then when connected to the R2 via WiFi try logging into the app Link to comment Share on other sites More sharing options...
Hav9 Posted March 28, 2021 Author Share Posted March 28, 2021 Wifi won’t work for the router doesn’t show up when I search for it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 Email [email protected] with a link to this topic and your order number and we can sort you a replacement. Link to comment Share on other sites More sharing options...
Hav9 Posted March 28, 2021 Author Share Posted March 28, 2021 Ok but I don’t have an order number didn’t think this would happen Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 24 minutes ago, Hav9 said: Ok but I don’t have an order number didn’t think this would happen The email you used to purchase or your name/address will be fine, just something so they can look up the order Link to comment Share on other sites More sharing options...
Hav9 Posted March 28, 2021 Author Share Posted March 28, 2021 I bough it off someone 3 weeks ago just haven’t had time to set it up and that what I wanted to do Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 Did you buy it from us or second hand? If it is second hand I don't think we'll be able to process a replacement Link to comment Share on other sites More sharing options...
Manuel1 Posted March 28, 2021 Share Posted March 28, 2021 buenas noches el problema que tengo es que conecto el router, cables, router isp etc todo funciona bien accedo al router sin problema tanto desde 192.168.88.1 como desde https //: R1 hasta ahi todo bien, pero cuando pasaron unas horas intenté acceder de nuevo a la interfaz del router no puedo y me sale esto: Iniciar sesión Http//192.168.77. 1 Tu conexión con este sitio web no es privada Nombre de usuario : Contraseña : Estoy viendo en el foro a muchas personas con el mismo fallo que el mío Link to comment Share on other sites More sharing options...
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