Kenny_123 Posted March 26, 2021 Share Posted March 26, 2021 Hello, I recently updated my XR500 and it no longer loads videos I have stored on My USB. I can transfer files to and from the device but they fail to play on VLC Player could anyone help? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2021 Administrators Share Posted March 26, 2021 What firmware did you upgrade from and to? We'll try to help but as that is a Netgear feature they'll be the best people to help you with this. Link to comment Share on other sites More sharing options...
Kenny_123 Posted March 26, 2021 Author Share Posted March 26, 2021 Thank you, Unsure as to what Firmware I was on. I last updated around September last year but upgraded to Firmware Version: V2.3.2.114 today Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 Did you factory reset after upgrading? If not I would recommend you do so as it will remove old low level code from the previous version which could cause issues Link to comment Share on other sites More sharing options...
Kenny_123 Posted March 27, 2021 Author Share Posted March 27, 2021 I've just performed a factory reset but unfortunately I have the same problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 I think you'll need to make a ticket with Netgear unfortunately at support.netgear.com You can try disabling QoS fully but I'm not sure that would make a difference. Link to comment Share on other sites More sharing options...
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