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Media Server Problems


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Posted

Hello, I recently updated my XR500 and it no longer loads videos I have stored on My USB. I can transfer files to and from the device but they fail to play on VLC Player could anyone help?

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Posted

What firmware did you upgrade from and to? We'll try to help but as that is a Netgear feature they'll be the best people to help you with this.

Posted

Thank you, Unsure as to what Firmware I was on. I last updated around September last year but upgraded to Firmware Version: V2.3.2.114 today

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Posted

Did you factory reset after upgrading? If not I would recommend you do so as it will remove old low level code from the previous version which could cause issues

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Posted

I think you'll need to make a ticket with Netgear unfortunately at support.netgear.com 

You can try disabling QoS fully but I'm not sure that would make a difference.

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