Mulsanne Posted March 26, 2021 Share Posted March 26, 2021 I followed the installation guide in the letter, my r2 turns on: power supply, internet, port 1 on my computer. The wifi is not working and I cannot connect to the address 192.168.77.1. and my internet box cannot see the r2 and my computer either. Link to comment Share on other sites More sharing options...
Mulsanne Posted March 26, 2021 Author Share Posted March 26, 2021 C:\Users\julien>ipconfig Configuration IP de Windows Carte inconnue Connexion au réseau local 2 : Statut du média. . . . . . . . . . . . : Média déconnecté Suffixe DNS propre à la connexion. . . : Carte Ethernet Ethernet : Suffixe DNS propre à la connexion. . . : Adresse IPv6. . . . . . . . . . . . . .: 2a02:842b:376:3401:744a:53dd:1422:b628 Adresse IPv6 temporaire . . . . . . . .: 2a02:842b:376:3401:a8a7:d89c:886f:2701 Adresse IPv6 de liaison locale. . . . .: fe80::744a:53dd:1422:b628%8 Adresse IPv4. . . . . . . . . . . . . .: 192.168.1.61 Masque de sous-réseau. . . . . . . . . : 255.255.255.0 Passerelle par défaut. . . . . . . . . : fe80::6235:c0ff:fe50:9b8%8 192.168.1.1 C:\Users\julien> Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2021 Administrators Share Posted March 26, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Can you unplug the WAN/internet cable from the R2 that's connecting it to the modem and while still connected to your PC run another ipconfig and post the results please. Link to comment Share on other sites More sharing options...
Mulsanne Posted March 26, 2021 Author Share Posted March 26, 2021 Here is C:\Users\julien>ipconfig Configuration IP de Windows Carte inconnue Connexion au réseau local 2 : Statut du média. . . . . . . . . . . . : Média déconnecté Suffixe DNS propre à la connexion. . . : Carte Ethernet Ethernet : Suffixe DNS propre à la connexion. . . : Adresse IPv6. . . . . . . . . . . . . .: 2a02:842b:376:3401:744a:53dd:1422:b628 Adresse IPv6 temporaire . . . . . . . .: 2a02:842b:376:3401:a8a7:d89c:886f:2701 Adresse IPv6 de liaison locale. . . . .: fe80::744a:53dd:1422:b628%8 Adresse IPv4. . . . . . . . . . . . . .: 192.168.1.61 Masque de sous-réseau. . . . . . . . . : 255.255.255.0 Passerelle par défaut. . . . . . . . . : fe80::6235:c0ff:fe50:9b8%8 192.168.1.1 C:\Users\julien> Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2021 Administrators Share Posted March 26, 2021 If you access 192.168.1.1 in your web browser, what do you see, can you take a screenshot please? Link to comment Share on other sites More sharing options...
Mulsanne Posted March 27, 2021 Author Share Posted March 27, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 Hold the reset button for 30 seconds, release, then wait 2 minutes and see if the WiFi appears/whether you can access 192.168.77.1 in your web browser. Link to comment Share on other sites More sharing options...
Mulsanne Posted March 27, 2021 Author Share Posted March 27, 2021 always the same, the wifi does not turn on and cannot connect to the r2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 Set a static IP on the PC itself using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ 192.168.77.2 255.255.255.0 192.168.77.1 DNS 192.168.77.1 then see if you can access the interface please. Link to comment Share on other sites More sharing options...
Mulsanne Posted March 27, 2021 Author Share Posted March 27, 2021 I tried several ways but none works and still impossible to access the r2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 Use the Control Panel method on that link please that looks like this It won't apply the way you have done it Link to comment Share on other sites More sharing options...
Mulsanne Posted March 27, 2021 Author Share Posted March 27, 2021 I tried, the internet is cut and impossible to access the address of the r2, it does not work either Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 Could you unplug the router from power for 10 minutes please - this lets residual power drain, then connect it up and try again Link to comment Share on other sites More sharing options...
Mulsanne Posted March 28, 2021 Author Share Posted March 28, 2021 hello, it still doesn't work, nothing helps. I have tried everything, impossible to access it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 Please email [email protected] with a link to this topic and your order number and we can sort you out with a replacement. Link to comment Share on other sites More sharing options...
Mulsanne Posted March 28, 2021 Author Share Posted March 28, 2021 Thank you it's done. have a good day Link to comment Share on other sites More sharing options...
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