XR500 Disconnects

[NuclearSteveO]

I know this has been posted several times, but I'm having disconnect issues as well.  I was just resetting the router but now I found that I can go to monitoring and renew lease and that fixes it for a short amount of time.  Not everything will drop out (applications).  I can lose connection to warzone but discord stays connected, or I can stay connected to warzone and try to open a website and it won't.  This happens both wireless and wired connections.  It started with my XR450 and I thought it was just getting old so I bought a XR500 and the same.  I've upgraded the firmware from .66 to.114 and just upgraded to Duma 3.0 on this router yesterday.  Seems like it's worse now.  This is what I'm currently running.  My modem is an Arris SB8200.  

 

XR500 V2.3.2.114-DumaOS3.0.203

[Netduma Fraser]

If you haven't already please do a factory reset once upgraded as that will prevent any issues carrying over from the previous version and should resolve it.

[NuclearSteveO]

I done a factory reset after I installed Duma 3.0 and set everything back up again.

[Netduma Fraser]

Okay please follow these instructions and then send Tim the relevant information in a PM on the Netgear community so he can take a look:

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/New-Firmware-v2-3-2-108-XR500/m-p/2047265/highlight/true#M3520

[NuclearSteveO]

Ok thanks

[NuclearSteveO]

How long should I capture?

[Netduma Fraser]

52 minutes ago, NuclearSteveO said:

How long should I capture?

Until the issue occurs, then you save the debug log and send it to Tim.

[NuclearSteveO]

Ok.  That won't take long.

[NuclearSteveO]

Update - the ISP updated my IP address and no issues after that.  It's all working well so far.

[Netduma Fraser]

Great to hear that, thanks for the update!