strawberryblondsyco Posted January 27, 2021 Share Posted January 27, 2021 hi everytime i put in the admin and password it keeps wiping the details and wont let me in Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2021 Administrators Share Posted January 27, 2021 Hey, welcome to the forum! Is this your first time trying to access the interface after plugging it in? Link to comment Share on other sites More sharing options...
strawberryblondsyco Posted January 27, 2021 Author Share Posted January 27, 2021 i bought this router as new, from ebay so i am assuming this is the first time it has been used Link to comment Share on other sites More sharing options...
strawberryblondsyco Posted January 27, 2021 Author Share Posted January 27, 2021 does that make a difference?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2021 Administrators Share Posted January 27, 2021 Okay hold the reset button in the back of the router for 30 seconds please then release and wait 2 minutes for it to boot up, then try to access it and use admin / password for the credentials and see if it works please. They may not have factory reset the router after using it. Link to comment Share on other sites More sharing options...
strawberryblondsyco Posted January 27, 2021 Author Share Posted January 27, 2021 hi i have done that and now the wifi light 2.4 and 5 has now not come on so i cant connect to the router via wifi Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2021 Administrators Share Posted January 27, 2021 1 hour ago, strawberryblondsyco said: hi i have done that and now the wifi light 2.4 and 5 has now not come on so i cant connect to the router via wifi Are you able to connect via ethernet to the router to complete the setup wizard? Should be able to get the WiFi back through the interface. If not then perform the reset again please. Link to comment Share on other sites More sharing options...
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