MrCipher Posted January 7, 2021 Share Posted January 7, 2021 Hello, I have an interesting problem that I have not been able to solve for some time. When browsing the servers for a few select games, my internet will promptly die and completely reset. The logs are as follows and I can reproduce this 100% of the time: [DumaOS] DHCP new lease allocated., Thursday, January 07, 2021 12:53:40 [DumaOS] DHCP new event., Thursday, January 07, 2021 12:53:40 [DHCP IP: 192.168.1.17] to MAC address b8:78:26:3c:33:4c, Thursday, January 07, 2021 12:53:40 [DoS Attack: ACK Scan] from source: 35.194.64.107, port 11095, Thursday, January 07, 2021 12:53:33 [DoS Attack: ACK Scan] from source: 35.194.64.107, port 11095, Thursday, January 07, 2021 12:51:30 [DumaOS] DHCP lease change., Thursday, January 07, 2021 12:49:57 [DumaOS] DHCP new event., Thursday, January 07, 2021 12:49:57 [DHCP IP: 192.168.1.23] to MAC address 3c:8d:20:fc:d4:2c, Thursday, January 07, 2021 12:49:57 [DoS Attack: ACK Scan] from source: 35.194.64.107, port 11095, Thursday, January 07, 2021 12:49:27 [DoS Attack: ACK Scan] from source: 35.194.64.107, port 11095, Thursday, January 07, 2021 12:47:24 I have tried variations of settings within DUMAOS to no avail. I have tried turning off QOS and turning off the DOS protection -- neither of them made any difference on either setting. I have tried both the normal software branch as well as the BETA branches which behave the exact same way. Steam has an in-game option where you can limit the number of pings it does when browsing for servers, but it makes no difference whether I set it to 5000 or to 250 (the lowest option). Is there something I am doing wrong? Is this an ISP issue? Is this a settings issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 Hey, welcome to the forum! That is very odd and certainly shouldn't be happening. It the DHCP lease is renewing the IP for a device when this happens then in theory setting a static/reserved IP in LAN Settings for the affected devices should fix it, does that work? Link to comment Share on other sites More sharing options...
MrCipher Posted January 7, 2021 Author Share Posted January 7, 2021 Unless I did it incorrectly, it does not appear to have worked. I went to Lan Setup > Address Reservation > and selected the PC device. If there is something else I need to do, let me know as I've never done this before. The logs do look slightly different now, though: [DumaOS] DHCP lease change., Thursday, January 07, 2021 13:41:38 [DumaOS] DHCP new event., Thursday, January 07, 2021 13:41:38 [DHCP IP: 192.168.1.23] to MAC address 3c:8d:20:fc:d4:2c, Thursday, January 07, 2021 13:41:38 [DumaOS] DHCP lease change., Thursday, January 07, 2021 13:41:09 [DumaOS] DHCP new event., Thursday, January 07, 2021 13:41:09 [DHCP IP: 192.168.1.4] to MAC address cc:f4:11:b0:f0:e9, Thursday, January 07, 2021 13:41:09 [DumaOS] DHCP lease change., Thursday, January 07, 2021 13:41:09 [DumaOS] DHCP new event., Thursday, January 07, 2021 13:41:09 [DHCP IP: 192.168.1.13] to MAC address 38:8b:59:9d:4a:38, Thursday, January 07, 2021 13:41:09 [DumaOS] DHCP lease change., Thursday, January 07, 2021 13:41:07 EDIT: It seems that my device renewed its lease again -- just another renewal in the logs without any prompting from my issue on my end unless it was a left over/delayed effect. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2021 Administrators Share Posted January 7, 2021 Yes that's right, LAN Setup > Address Reservation > Add > Click device from the list and click Add again. If it worked correctly then you should have lost connection briefly. Is it actually changing the IP of the device or renewing and giving it the same IP? Link to comment Share on other sites More sharing options...
MrCipher Posted January 7, 2021 Author Share Posted January 7, 2021 Ok, then I did that correctly, and I did lose connection briefly. I tested the issue again and the same thing occurred (logs follow below). I am not certain of the answer to your question: how would I know if it is changing or keeping the same? The logs may have the answer (apologies, I do not know what to look for). [DumaOS] DHCP lease change., Thursday, January 07, 2021 14:52:48 [DumaOS] DHCP new event., Thursday, January 07, 2021 14:52:48 [DHCP IP: 192.168.1.33] to MAC address 7a:0d:c9:91:d6:6f, Thursday, January 07, 2021 14:52:48 [DumaOS] DHCP new lease allocated., Thursday, January 07, 2021 14:52:48 [DumaOS] DHCP new event., Thursday, January 07, 2021 14:52:48 [DHCP IP: 192.168.1.33] to MAC address 7a:0d:c9:91:d6:6f, Thursday, January 07, 2021 14:52:48 [DumaOS] DHCP new lease allocated., Thursday, January 07, 2021 14:44:16 [DumaOS] DHCP new event., Thursday, January 07, 2021 14:44:16 [DHCP IP: 192.168.1.30] to MAC address da:6c:27:17:66:ff, Thursday, January 07, 2021 14:44:16 [DumaOS] DHCP lease change., Thursday, January 07, 2021 14:42:23 [DumaOS] DHCP new event., Thursday, January 07, 2021 14:42:23 [DHCP IP: 192.168.1.4] to MAC address cc:f4:11:b0:f0:e9, Thursday, January 07, 2021 14:42:23 [DumaOS] DHCP lease change., Thursday, January 07, 2021 14:42:22 [DumaOS] DHCP new event., Thursday, January 07, 2021 14:42:22 [DHCP IP: 192.168.1.8] to MAC address 20:df:b9:0c:ef:79, Thursday, January 07, 2021 14:42:22 [DumaOS] DHCP lease change., Thursday, January 07, 2021 14:42:21 [DumaOS] DHCP new event., Thursday, January 07, 2021 14:42:21 [DHCP IP: 192.168.1.23] to MAC address 3c:8d:20:fc:d4:2c, Thursday, January 07, 2021 14:42:21 [DumaOS] DHCP lease change., Thursday, January 07, 2021 14:42:08 [DumaOS] DHCP new event., Thursday, January 07, 2021 14:42:08 [DHCP IP: 192.168.1.13] to MAC address 38:8b:59:9d:4a:38, Thursday, January 07, 2021 14:42:08 [DumaOS] DHCP lease change., Thursday, January 07, 2021 14:39:20 [DumaOS] DHCP new event., Thursday, January 07, 2021 14:39:20 [DHCP IP: 192.168.1.4] to MAC address cc:f4:11:b0:f0:e9, Thursday, January 07, 2021 14:39:20 [Log Cleared] Thursday, January 07, 2021 14:37:54 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2021 Administrators Share Posted January 8, 2021 They are just giving them the same IP address which is very weird. Could you follow this please https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-DHCP-issue/m-p/2023223/highlight/true#M23047 reproduce the issue while you're capturing data and then send it to Tim? Link to comment Share on other sites More sharing options...
MrCipher Posted January 8, 2021 Author Share Posted January 8, 2021 Sure thing -- I'll do it in the morning. Do I need to make an account over at Netgear to send him the information? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2021 Administrators Share Posted January 8, 2021 9 hours ago, MrCipher said: Sure thing -- I'll do it in the morning. Do I need to make an account over at Netgear to send him the information? Yes you would need to do so. Thank you very much that will be really helpful! While we wait for that fix, if you set the same IP as static on the PC itself does that help? Link to comment Share on other sites More sharing options...
MrCipher Posted January 8, 2021 Author Share Posted January 8, 2021 Alright, I sent Tim the information in a private message on NetGear's site, so we should be good to go there. I was trying to figure out how to do that on the PC itself, but I am not quite sure exactly how to enable it... Googling it had some information but when asked for changing different "things" (like DNS?) I was not sure what to change. Thanks, Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2021 Administrators Share Posted January 8, 2021 50 minutes ago, MrCipher said: Alright, I sent Tim the information in a private message on NetGear's site, so we should be good to go there. I was trying to figure out how to do that on the PC itself, but I am not quite sure exactly how to enable it... Googling it had some information but when asked for changing different "things" (like DNS?) I was not sure what to change. Thanks, Great thanks for doing that. In regards to static IP I usually link this https://pureinfotech.com/set-static-ip-address-windows-10/ and suggest the control panel method. For DNS you can just put the gateway IP address so 192.168.1.1 so all in all it would be something like this: IP - 192.168.1.2 (whatever the router gives as the IP) Subnet - 255.255.255.0 Gateway - 192.168.1.1 DNS - 192.168.1.1 Link to comment Share on other sites More sharing options...
MrCipher Posted January 10, 2021 Author Share Posted January 10, 2021 Got it, Unfortunately, setting the IP as static this way did not fix or alleviate the issue at all. The logs show similar behavior as well: [DumaOS] DHCP lease change., Sunday, January 10, 2021 10:04:30 [DumaOS] DHCP new event., Sunday, January 10, 2021 10:04:30 [DHCP IP: 192.168.1.13] to MAC address cc:f4:11:b0:f0:e9, Sunday, January 10, 2021 10:04:30 [DumaOS] DHCP lease change., Sunday, January 10, 2021 10:03:58 [DumaOS] DHCP new event., Sunday, January 10, 2021 10:03:58 [DHCP IP: 192.168.1.11] to MAC address 38:8b:59:9d:4a:38, Sunday, January 10, 2021 10:03:58 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 10, 2021 Administrators Share Posted January 10, 2021 Does the issue happen regardless of the PC that you try it on or does it happen to one specific PC? Link to comment Share on other sites More sharing options...
MrCipher Posted January 10, 2021 Author Share Posted January 10, 2021 I don't have another computer to try it on, but it has done it both before and after upgrading and changing CPUs, SSDs, Motherboard and RAM. Also, I am hardwired into the XR500, but I am not sure if that matters at all for this. I'll see if I can borrow a friend's laptop for a test or something sometime, but I'm not certain when I'll be able to do that. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 10, 2021 Administrators Share Posted January 10, 2021 Don't think I've asked you yet, what is your exact physical setup? Do you experience this connected directly to your modem/router? I'd also be interested to see if you made a rule for your PC, in Traffic Controller to allow ALL traffic whether that would help. Link to comment Share on other sites More sharing options...
MrCipher Posted January 14, 2021 Author Share Posted January 14, 2021 Sorry for the delay. I will test plugging directly into the modem to see if the issue disappears (which I assume it should?). I will add the rule to test as well for traffic -- I'll try anything. Modem (Fiber) > XR500 > PC -- this is the wired pathway to my computer which is having the issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 14, 2021 Administrators Share Posted January 14, 2021 4 minutes ago, MrCipher said: Sorry for the delay. I will test plugging directly into the modem to see if the issue disappears (which I assume it should?). I will add the rule to test as well for traffic -- I'll try anything. Modem (Fiber) > XR500 > PC -- this is the wired pathway to my computer which is having the issue. If the problem is with the router then yes it should disappear but if not you will have the same issue. That could point to the modem or maybe the ISP blocking ports necessary for those connections. Link to comment Share on other sites More sharing options...
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