Mohit Sharrma Posted December 28, 2020 Share Posted December 28, 2020 Hi Netduma Team, I ordered my Netduma R2 online (tracking ID is 5763677544) but it was not delivered to me. When I contacted DHL, they told me that the package has been returned to the seller in the UK.. I have received the refund for the router but not the shipping. I would like to know why my order was cancelled and refunded. Help!! Mohit Sharma Order ID 5763677544 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2020 Administrators Share Posted December 28, 2020 Hey, welcome to the forum! Really sorry to hear that! It would be best to email [email protected] about this as they would be better able to answer your questions and get the situation resolved. Link to comment Share on other sites More sharing options...
Mohit Sharrma Posted December 30, 2020 Author Share Posted December 30, 2020 I emailed them but i am not getting a response Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2020 Administrators Share Posted December 30, 2020 Due to the holidays responses are delayed but they will get back to you asap! Link to comment Share on other sites More sharing options...
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