BlakeLouis Posted December 2, 2020 Share Posted December 2, 2020 Pinging gives me a General Failure. Can't hard reset it with the reset button. I keep pressing it but there is no beeping sound. The only way I get a beeping sound is when I press the reset button first and power it after, but still nothing happens. What can I do? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 3, 2020 Administrators Share Posted December 3, 2020 Hey, welcome to the forum! What do you mean it gives you a general failure? Could you provide a screenshot please? Are you able to access the interface? If so I would recommend doing a factory reset via the interface rather than the hardware. You can do this by going to Settings > Miscellaneous. Alternatively to use the button on the back of the router you need to hold it for 30 seconds as opposed to pressing it and then wait 1-2 minutes for it to boot up. Link to comment Share on other sites More sharing options...
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