mstobin Posted October 16, 2020 Posted October 16, 2020 I've been having a heck of a time with the apps not loading on the xr500. It's only a few months old, and it's been rebooted several times. It just hangs on the 'r-app not loaded', especially on the Geo-Filter screen, pretty much the only function that makes this router unique. Network Monitor panes do not load, device manager panes do not load, QoS doesn't load either. I can't interact with the "Installed R-Apps" on the home screen, but it does say retry attempts at startup = 5. Currently on firmware 2.3.2.56.
Administrators Netduma Fraser Posted October 16, 2020 Administrators Posted October 16, 2020 Try the 3.0 beta and see if that resolves it for you, would recommend a factory reset after upgrading to make sure no legacy issues carry over: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma
mstobin Posted November 5, 2020 Author Posted November 5, 2020 Update: I ran the 3.0 beta, and the R-apps have loaded - but for about a week or so now all of my devices lose internet connectivity and the only solution is to pull the power and wait a few seconds and plug it back in. It's not FiOS, because when it happens I can't log into the router's OS. Usually happens in the evenings between 7-11pm ET. Thoughts?
Administrators Netduma Fraser Posted November 5, 2020 Administrators Posted November 5, 2020 In LAN Settings set IP reservations for each device and see if that helps please.
mstobin Posted November 6, 2020 Author Posted November 6, 2020 I had already done so previously. 80% of my devices, whether it be wired or wireless all have their IP addresses reserved. Why would that cause me to be unable to log into the duma OS? Just curious.
Administrators Netduma Fraser Posted November 6, 2020 Administrators Posted November 6, 2020 There is an ongoing issue regarding DHCP that is causing disconnects. I'm in contact with the NG lead for the XR500 in order to try and get this fixed.
mstobin Posted November 13, 2020 Author Posted November 13, 2020 Is there any update on this? My router is doing the same thing, it just drops internet and I still can't log into the OS. Chrome just says "took too long to respond." Any other suggestions would be appreciated. The only fix is to just pull the power and wait a few seconds before plugging it in again.
Administrators Netduma Fraser Posted November 13, 2020 Administrators Posted November 13, 2020 I'm still personally talking to NG about this, at the moment they think it is ISP related which I'm assuring them it is not, we'll get there but I don't have any advice other than setting static IPs for WAN and LAN at the moment. Access the interface via the LAN IP and that should get you in if routerlogin.net doesn't.
mstobin Posted November 15, 2020 Author Posted November 15, 2020 Just in case it makes any difference, lost complete connectivity twice tonight. When it happens, I cannot log into the routers OS with 192.168.1.1 or routerlogin.net - both are down. Any other ideas? Guess I can just factory reset but I'm not terribly keen on reassigning 20+ devices to static IPs... Is there a way I can backup the settings that I can apply after I factory reset and reinstall the 3.0 beta? Open to any other suggestions as well
Administrators Netduma Fraser Posted November 15, 2020 Administrators Posted November 15, 2020 Reboot the router then try to re-access. Yes you can backup the settings to a file from Adminstration in the Settings page so you could restore it after doing that.
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