Takenmysoul Posted October 8, 2020 Author Share Posted October 8, 2020 9 minutes ago, Takenmysoul said: This should take long ? It looks like get stock on the update, there is any other way to install the new firmware ? @Netduma Fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2020 Administrators Share Posted October 8, 2020 If you did it over WiFi then the WiFi would have disconnected so reconnect and then refresh the page and it should be done. Link to comment Share on other sites More sharing options...
Takenmysoul Posted October 8, 2020 Author Share Posted October 8, 2020 Not working, now getting this message @Netduma Fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2020 Administrators Share Posted October 8, 2020 Please reboot the router and see if you can gain access. Link to comment Share on other sites More sharing options...
Takenmysoul Posted October 8, 2020 Author Share Posted October 8, 2020 After reeboot, can access to DumasOS dashboard, but still on the same version, no update and no internet, please let me know how I can sent the router back and get a refund @Netduma Fraser Link to comment Share on other sites More sharing options...
Takenmysoul Posted October 8, 2020 Author Share Posted October 8, 2020 I did a factory reset, with the modem cable disconnect, and the DumaOs still shows connected to Wan🤦🏻♂️is there a way to erase everything from the router, everything that can be storage somewhere? @Netduma Fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2020 Administrators Share Posted October 8, 2020 It will probably go through now you did the reset, connect via ethernet and then try again please. Link to comment Share on other sites More sharing options...
Takenmysoul Posted October 8, 2020 Author Share Posted October 8, 2020 2 minutes ago, Netduma Fraser said: It will probably go through now you did the reset, connect via ethernet and then try again please. I've been doing this always connected via ethernet, still not working, update not work and the router neither. Please let me know how I can get a another one o a refund Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2020 Administrators Share Posted October 8, 2020 So you've just tried to do the update again and it didn't work? You can see all our terms here https://netduma.com/terms/ you will need to email [email protected] Link to comment Share on other sites More sharing options...
Takenmysoul Posted October 8, 2020 Author Share Posted October 8, 2020 11 minutes ago, Netduma Fraser said: So you've just tried to do the update again and it didn't work? You can see all our terms here https://netduma.com/terms/ you will need to email [email protected] Yes, tried to update again and don't go through, please let me know if there any other thing that I can try before try to get a refund ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2020 Administrators Share Posted October 9, 2020 Open an Incognito window, reboot from the interface, as soon as it comes back up try to upgrade Link to comment Share on other sites More sharing options...
Takenmysoul Posted October 10, 2020 Author Share Posted October 10, 2020 16 hours ago, Netduma Fraser said: Open an Incognito window, reboot from the interface, as soon as it comes back up try to upgrade Still not working, looking forward for RMA. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2020 Administrators Share Posted October 10, 2020 Please email as per the above instructions for next steps. Link to comment Share on other sites More sharing options...
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