EX slay3r Posted September 23, 2020 Share Posted September 23, 2020 Hello, I just purchased the R2 and it arrived yesterday but I'm having trouble getting it working. I can't seem to get any internet connection from the R2 when I connected my PC and Xbox to it and I don't know where the problem is. I was able to connect to the interface via WiFi using my phone (still no internet connection) but not on my PC through Ethernet cable. My internet works fine when I connect directly to my normal modem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 23, 2020 Administrators Share Posted September 23, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. What internet provider are you with? Is it a pure modem or does it have WiFi as well? Do you know if you require PPPoE, VLAN or DHCP identifiers to get a connection? Link to comment Share on other sites More sharing options...
EX slay3r Posted September 23, 2020 Author Share Posted September 23, 2020 My isp is Telia (located in Finland) My modem also has WiFi I don't really know the answer to your last question. Where can I check that? It's a mobile broadband Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 23, 2020 Administrators Share Posted September 23, 2020 Do you know what the model of the modem is? Ah so the modem takes a SIM card is that right? Did you have a previous router that you connected to this modem or is this your first? Are you able to access the R2 interface? If so have you gone through the setup wizard? Link to comment Share on other sites More sharing options...
EX slay3r Posted September 23, 2020 Author Share Posted September 23, 2020 Do you know what the model of the modem is? Huawei B535 - 232 Ah so the modem takes a SIM card is that right? Yes Did you have a previous router that you connected to this modem or is this your first? This is my first Are you able to access the R2 interface? If so have you gone through the setup wizard? I was only able access the interface on my phone using WiFi and I couldn't get the setup done since it couldn't find internet connection and when I tried to skip that it got stuck on "setting up WiFi" screen. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 23, 2020 Administrators Share Posted September 23, 2020 What happens when you try to access the interface via ethernet? It's not ideal to use a mobile browser for the interface, can you use a PC through WiFi at all? If we can get through the wizard and to the interface then it should be easier to resolve it. Otherwise you could hold the reset button down for 30 seconds, wait a minute to boot then try to access and get through the wizard. Link to comment Share on other sites More sharing options...
EX slay3r Posted September 23, 2020 Author Share Posted September 23, 2020 It just gives the basic "Unable to connect / Try again" screen when I was trying to access the interface via Ethernet. I was able to go through the initial setup on my Windows Tablet using WiFi. I plugged in the Ethernet cable to my Windows Tablet and it says “Page not found" Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2020 Administrators Share Posted September 24, 2020 Okay so currently you do have access to the interface but only via WiFi? If so I'm wondering if the ethernet cables aren't working correctly. Did you use the ethernet cable we provided to connect the R2 to the modem/router? Link to comment Share on other sites More sharing options...
EX slay3r Posted September 24, 2020 Author Share Posted September 24, 2020 Yeah I can access it only via WiFi. Yes I connected the R2 from that blue internet port to my modem using the cable you provided then I tried two different Ethernet cables to connect to the PC from R2 (the other one was brand new) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2020 Administrators Share Posted September 24, 2020 Do you have another router you could put between the R2 and the SIM router to see if you get a connection that way? Link to comment Share on other sites More sharing options...
EX slay3r Posted September 24, 2020 Author Share Posted September 24, 2020 Okay well I somehow got it working with internet connection and all!! All I did was unplug everything from R2 and waited a couple of minutes and then I plugged them back the same way they was. I'm so excited to finally start testing out all the cool features on this bad boy. 🤩 Thank you for the great customer support! I will message here if I stumble upon more issues but right now everything seems fine. Link to comment Share on other sites More sharing options...
EX slay3r Posted September 24, 2020 Author Share Posted September 24, 2020 When I connected my Xbox One on R2 it keeps telling me: NAT type: Moderate, Double NAT Detected. My NAT type is Open on my Modem. Is there any way to fix this? Maybe port forwarding on the interface? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2020 Administrators Share Posted September 24, 2020 That is brilliant, well done for getting it resolved. Put the WAN IP found on the R2 System Information page into the DMZ section on the Huawei and then see if you get an open NAT. Link to comment Share on other sites More sharing options...
EX slay3r Posted September 24, 2020 Author Share Posted September 24, 2020 Like this? Didn't work tho. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2020 Administrators Share Posted September 24, 2020 Yes that is right, also disable the firewall and WiFi on the gateway so that everything connects to the R2. Then check NAT, if that doesn't work put the console IP in the DMZ on the R2. Link to comment Share on other sites More sharing options...
EX slay3r Posted September 24, 2020 Author Share Posted September 24, 2020 WiFi and firewall is now disabled on my modem but I can't seem to figure out how I can modify the DMZ on R2? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2020 Administrators Share Posted September 24, 2020 34 minutes ago, EX slay3r said: WiFi and firewall is now disabled on my modem but I can't seem to figure out how I can modify the DMZ on R2? You can find it in Settings > LAN and it's on the first tab as you load the settings page so just input the IP of the console there. Link to comment Share on other sites More sharing options...
EX slay3r Posted September 24, 2020 Author Share Posted September 24, 2020 That didn't seem to fix it. However we were able to have a blast in our gaming session with my friends using the R2 we all loved how well it worked in creating private online games. Just wanted to share this positive feedback that this is worth every penny and just the absolute best router there is! You might get some new customers here in Finland 😊 Keep up the good work! The Open NAT would be a great extra to get working with this since game invites and message notifications doesn't work for me for some reason if I have a Moderate / Double NAT. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 25, 2020 Administrators Share Posted September 25, 2020 13 hours ago, EX slay3r said: That didn't seem to fix it. However we were able to have a blast in our gaming session with my friends using the R2 we all loved how well it worked in creating private online games. Just wanted to share this positive feedback that this is worth every penny and just the absolute best router there is! You might get some new customers here in Finland 😊 Keep up the good work! The Open NAT would be a great extra to get working with this since game invites and message notifications doesn't work for me for some reason if I have a Moderate / Double NAT. That's great feedback, thanks for sharing! You've done the DMZ twice so there should be no problem, is the NAT showing on the console network settings or on the game? Link to comment Share on other sites More sharing options...
EX slay3r Posted September 26, 2020 Author Share Posted September 26, 2020 17 hours ago, Netduma Fraser said: That's great feedback, thanks for sharing! You've done the DMZ twice so there should be no problem, is the NAT showing on the console network settings or on the game? On the console network settings Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 26, 2020 Administrators Share Posted September 26, 2020 Is 192.168.8.115 the WAN IP that is shown in System Information on the R2? Link to comment Share on other sites More sharing options...
EX slay3r Posted September 27, 2020 Author Share Posted September 27, 2020 On 9/26/2020 at 3:33 PM, Netduma Fraser said: Is 192.168.8.115 the WAN IP that is shown in System Information on the R2? It is 192.168.8.116 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 27, 2020 Administrators Share Posted September 27, 2020 That is the IP you need to put in the DMZ on the other router then, you've put in .115, once you correct that you'll have an open NAT. Link to comment Share on other sites More sharing options...
EX slay3r Posted September 30, 2020 Author Share Posted September 30, 2020 On 9/27/2020 at 6:35 PM, Netduma Fraser said: That is the IP you need to put in the DMZ on the other router then, you've put in .115, once you correct that you'll have an open NAT. Sorry I didn't have time to get back to this in a few days but now I did correct it but it still says Double NAT detected. I will have to double check if the DMZ IP address is correct on the R2. Is it the one I find from my Xbox's Advanced Network settings under IPv4? Do I need to untick the IPv6 from my R2 since my ISP doesn't support it? I also came across another problem, whenever I try to access the Geo-Filter it gives me a huge text of some error: This feature worked fine last Sunday but now I can't use it because of this. Doesn't matter if I clear the cache or change the browser. Link to comment Share on other sites More sharing options...
EX slay3r Posted October 2, 2020 Author Share Posted October 2, 2020 The error text was fixed by restarting R2 Link to comment Share on other sites More sharing options...
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