StayFocused Posted August 30, 2020 Posted August 30, 2020 Ok, I placed an order for the netduma r2 a few days ago. Everything seemed to go well as far as tracking and all. I get the alert to my phone that it's arrived, rush outside to grab my box open it up and I noticed the cutout for the housing that the router sits in doesn't have a router in it. I'm like ??? Move it out the way and went through the rest of the box and It had everything except the actual router...just wow
Administrators Netduma Fraser Posted August 30, 2020 Administrators Posted August 30, 2020 Hey, welcome to the forum! Wow very sorry to hear that, I'm not sure how we missed it. Please email [email protected] with your order number and a link to this topic and we'll get you a replacement sent out on Monday.
StayFocused Posted September 4, 2020 Author Posted September 4, 2020 Update: Just got my replacement today. Thanks for the help @Netduma Fraser
Administrators Netduma Fraser Posted September 4, 2020 Administrators Posted September 4, 2020 Great to hear that and once again apologies for the missing router. As we've resolved this now I'll close the topic, feel free to open another if you have any questions/issues and we'll be happy to help.
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